Credit and Collections Agent - Lee Spring Company

About the Job:

The Credit and Collection Representative is responsible for contacting customers to collect payment for past-due invoices. The Credit and Collections Representative handles customer service issues by interacting with clients and internal departments to expedite customer past due payments and resolve customer disputes to decrease outstanding invoice balances.

Job Description:

• Collect payments on past-due invoices
• Prepare aging report and sort by the severity of the delinquency
• Run daily reports
• Process Credit Applications and set credit lines within guidelines set by the Credit and Collections Supervisor
• Prepare recommendations for Increase or Decrease of credit limits
• Delete accounts and purge records if an account is paid
• Investigate invoice payment discrepancies
• Process payment adjustments and write-offs as needed
• Reprint and send invoice(s) and statements for outstanding balances
• Process daily email communication correspondences
• Navigate multiple computer applications while on the phone with customers

Requirements:

High school diploma or equivalent

1 year of credit and collections experience

Computer Skills: SYSPRO, Windows, Outlook, Word and Excel

Excellent communication skills

Professional appearance and attitude

Attention to detail with a strong sense of urgency

Ability to build rapport and maintain customer relationships

Enthusiastic, Independent, self-motivated with a strong work ethic