Credit and Collections Analyst - Elwood Staffing
Columbus, IN
About the Job
POSITION: CREDIT AND COLLECTIONS ANALYST
STATUS: NON-EXEMPT
REPORTS TO: CREDIT AND COLLECTIONS SUPERVISOR
General Purpose:
Coordinate collection activities for assigned branches. Review and contact past due accounts in order to collect money owed. Provide Superior Customer Service in all aspects of the job.
Essential Functions:
• Review reports to identify past due balances in a timely manner
• Recommend and communicate appropriate remediation (soft reminders, payment plans, prepayments, discontinue service, referral to outside collection agency, etc.)
• Maintain ongoing, friendly but firm communications with customers that are past due in payment
• Collaborate with payroll and billing on any identified problems that could improve customer experience and improve payment schedule.
• Complete other assignments as assigned by supervisor in an accurate and timely manner
• Process credit card payments as necessary
• Credit review and approval for prospective clients
Minimum Requirements:
• General business acumen via education, collections experience, or accounting experience in professional environment
• Excellent communication skills, particularly in negotiating and problem solving
• Working knowledge of general accounting principles
• Strong documentation skills to assist with on-going communications
• Able to read and interpret various financial reports related to credit and collections activities
• Able to work a standard schedule as defined and extended hours as needed