Credit and Collections Analyst - Stand8
Warrington, PA
About the Job
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
We are seeking a skilled Credit & Collections Analyst to join our team and manage the credit, collections, customer service, and cash application functions for an assigned portfolio. The ideal candidate will have a proactive and positive approach to managing customer relationships, helping us meet our cash collection and DSO (Days Sales Outstanding) goals. This role reports to the Supervisor of Credit and Collections and will play a key role in ensuring proper account coverage and timely feedback on unresolved issues.
Responsibilities
The base range for this contract position is $24 - $34/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
Benefits
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
We are seeking a skilled Credit & Collections Analyst to join our team and manage the credit, collections, customer service, and cash application functions for an assigned portfolio. The ideal candidate will have a proactive and positive approach to managing customer relationships, helping us meet our cash collection and DSO (Days Sales Outstanding) goals. This role reports to the Supervisor of Credit and Collections and will play a key role in ensuring proper account coverage and timely feedback on unresolved issues.
Responsibilities
- Manage collection activities for an assigned portfolio, ensuring timely follow-up and adherence to responsible collection practices.
- Resolve payment issues through proactive identification and customer-focused communication.
- Analyze customer invoices to ensure compliance with contract terms and conditions.
- Apply cash and account adjustments based on Treasury-provided data.
- Respond to customer inquiries via email or phone within 24 hours.
- Gather credit and/or collections reference information when needed.
- Handle ad hoc projects and deliverables as assigned.
- Manage competing priorities under tight deadlines.
- Investigate and resolve customer claims, deductions, or disputes for Fortune 500 accounts in a timely manner.
- Provide effective solutions to inquiries, even with limited information.
- Strong knowledge of billing and collections processes.
- Excellent written and verbal communication skills, with the ability to present solutions to challenges.
- Ability to work well under pressure, maintaining a professional and positive demeanor.
- Strong negotiation skills, with the ability to turn customer objections into commitments to pay.
- Experience working within a matrix organization and using interdepartmental communication.
- 3-5 years of collections experience in an accounting environment (high-tech experience preferred).
- Experience with multi-company accounting software, Oracle preferred.
- 4-year college degree in Accounting, Business, or equivalent experience preferred.
- Proficiency in Microsoft Office (2010) and advanced Excel skills required.
The base range for this contract position is $24 - $34/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
Source : Stand8