Credit and Collections Analyst - Talent & Acquisition LLC., d/b/a Stand 8

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.
 

We are seeking a motivated and detail-oriented Credit & Collections Analyst to join our team. In this role, you will serve as the primary contact for credit, collections, customer service, and cash application functions for an assigned portfolio of customers. You will play a critical role in managing the customer base positively, ensuring timely collection of payments, resolving disputes, and helping the department meet its cash collection and Days Sales Outstanding (DSO) goals. Reporting to the Supervisor of Credit & Collections, you will work closely with internal teams and customers to ensure account coverage and provide feedback on unresolved issues.

Responsibilities

• Manage collection activities for assigned portfolio, ensuring consistent follow-up and adherence to responsible collection practices.
• Proactively resolve payment issues and analyze customer invoices to ensure adherence to contract terms and conditions.
• Handle cash applications and adjustments to specific accounts.
• Respond to customer emails and phone inquiries within 24 hours.
• Gather credit and collections reference information as needed.
• Investigate and resolve disputes for large accounts, such as Fortune 500 customers, including deductions, claims, and discrepancies.
• Complete ad hoc projects and meet tight deadlines by managing competing priorities.
• Effectively resolve customer issues and inquiries with limited information and quickly identify solutions to uncommon problems.

Abilities 

• Strong understanding of billing and collections process cycles.
• Excellent communication skills, with the ability to articulate challenges, present solutions, and deliver outstanding customer service.
• Ability to manage multiple tasks under pressure and maintain a professional demeanor.
• Strong negotiation and problem-solving skills, turning customer objections into payment commitments.
• Capable of working effectively in a matrix organization and collaborating with other departments.

Education and Requirements

• 3-5 years of collections experience in an Accounting environment (experience in high-tech industry preferred).
• Experience using multi-company accounting software; Oracle experience preferred.
• Bachelor’s degree in Accounting, Business, or equivalent experience preferred, but not required.
• Proficient with Microsoft Office suite, particularly in Excel (intermediate to advanced level required).

Additional Details

The base range for this contract position is $24 - $34/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the “bleeding edge” of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!