Credit Collections Coordinator at Kforce Inc.
El Segundo, CA 90245
About the Job
- Credit Collections Coordinator will manage and collect on a portfolio of outstanding receivables, minimizing losses, and adhering to company policies
- Proactively contact customers to address past due balances and keep them informed
- Maintain accurate documentation of all collection activities
- Provide customer service related to collections, including refunds, account adjustments, and credit line increases
- Resolve disputes, unapplied payments, and account holds using sound judgment
- As a Credit Collections Coordinator, you will escalate uncollectible accounts as per departmental policies and prepare write-off packages for third-party agencies
- Build and maintain strong relationships with both internal and external customers
- Analyze portfolio data and participate in projects aimed at process improvement
Requirements:
- 3-5 years of credit and collections experience
- Proficiency in SAP
- Intermediate Excel skills
- Strong B2B collections experience and excellent customer service skills
- Ability to prioritize in a fast-paced, high-volume environment
- Strong sense of urgency and focus on customer satisfaction
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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