Credit and Collections Manager - Reeder Distributors, Inc.

We are looking for an experienced and detail-oriented Credit Manager to join our Accounting team!

The Credit and Collections Manager is accountable for performing, developing, and managing the company collections processes and credit policies. This position will analyze the risks of customers' credit worthiness, establish credit limits, and monitor accounts to minimize the company's risk, while maximizing customer relationships. You will collaborate closely with various departments, including sales and customer service, to support business objectives and provide insights on credit trends and performance. We expect you to have strong analytical skills and possess a robust understanding of credit evaluation processes, as well as keen attention to detail to ensure compliance with company policies and regulations.

You will be a key player in making informed lending decisions and be responsible for developing strategies to improve credit services. The credit and collections manager will actively be engaged in collections and credit management. In performing this job, the employee will have access to highly confidential information; the execution of this position requires the exercise of discretion and independent judgment. This position offers a unique opportunity for personal and professional growth within a company that values strategic thinking, hard work, and dedication.

Responsibilities:

• Perform collections of outstanding balances on multiple lines of business, coordinating with sales representatives and other company personnel, while providing excellent customer service.
• Investigate and verify financial status and reputation of prospective customers applying for credit, prepare documents to substantiate findings, and make credit term decisions based on said findings.
• Set up credit fields on customer accounts and maintain the master customer file, ensuring that all customer credit data is recorded, filed, and entered in the database accordingly, including verification and documentation of customer taxability.
• Establish credit limitations on customer accounts and handle special credit arrangements and deviations from standard terms of payment.
• Directly manage the Company's largest and highest risk customer accounts to maintain positive customer relations and optimize collection and bad debt results.
• Perform routine credit reviews of existing customers to substantiate credit terms and communicate with management accordingly.
• Respond to credit inquiries on customers.
• Review and release orders in a timely manner based on customer history, knowledge about the customer, and overall experienced judgement. Communicating with the customer, sales rep, and management (if applicable) if any delivery hold is deemed necessary.
• Audit delinquent accounts considered to be uncollectible to ensure adequate efforts have been taken before recommending bad debt status on an account.
• Place accounts with collection agencies and attorneys as necessary.
• Establish and maintain good relations with credit managers of competitors and similar companies within our marketing areas for credit reference purposes.
• Compile performance information and present at management meetings as directed by local management.
• Assist management in the formulation of credit policies.
• Prepare and manage the monthly credit call process.
• Prepare monthly reports including, but not limited to, actual and potential bad debt reports, high risk reports, 3rd party reports, etc.
• Lead, direct, evaluate, and develop a growing team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the Company's Employee Handbook as well as relevant regulations and laws.

Qualifications:

• Bachelor's Degree in Accounting, Finance, or commensurate experience
• Six years of credit and/or collection experience
• Excellent verbal and written communication skills
• Ability to use tact and skill in dealing with other staff, management, and customers
• Ability to compose effective and efficient account reports
• Communicate professionally, clearly, and consistently with customers, staff, and management
• Proficiency in Microsoft Office Suite
• Proficiency and versatile in the use of accounting software
• Flexibility to receive and initiate phone calls before or after normal business hours as needed

Candidates must pass a background check and drug screen prior to hiring.