Credit and Collections Representative - GWW - US - Sysco

Who We Are- Guest Worldwide Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com. JOB SUMMARY The Credit & Collections Representative is responsible for the maintenance and administration of credit limits, payment terms, and collection of delinquent accounts receivable for an assigned portfolio of accounts. RESPONSIBILITIES Review orders on credit hold and determine within the parameters of company policy whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account. Collect monies owed from delinquent accounts within an assigned portfolio and guide Territory Managers regarding the same. Respond to statements, answer correspondence and phone requests from customers and Territory Managers, investigate mail returned as undeliverable, and respond to bi-weekly past due to notices sent to customers. Investigate financial stability and determine credit worthiness of prospective customers applying for credit. Establish, maintain and adjust credit limits and payment terms for existing accounts as per company policy. Recommend customers for outsourcing to litigation and prepare collection files for review by the Manager of Credit & Collections. QUALIFICATIONS Education Bachelor’s degree in Business, Finance, Accounting or related field, or Certified Credit Executive (CCE) credentials. Experience 3-5 years related credit & collections experience Professional Skills Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments proactively and constructively. Ability to plan, prioritize and execute multiple tasks/deadlines in a fast-paced environment. Uses time effectively. Respond promptly to requests for service and assistance as needed. Follow up as needed. Identifies and resolves problems promptly. Gathers and analyzes information skillfully. Develops alternative solutions. Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions. Attention to details and accuracy. Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner. Proficient experience using Microsoft Office (Word, Excel, PowerPoint, Access & Outlook) Knowledge of ERP systems (i.e., PeopleSoft) and credit reporting systems (Dun & Bradstreet, Experian). Physical Demands and Work Conditions The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms.  The employee may occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate. This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions.