Credit & Collections Specialist at KARL STORZ Endoscopy - America

Do you have expertise in managing a portfolio of accounts, ensuring effective collection efforts to maximize cash flow and minimize Days Sales Outstanding (DSO)? Are you a strong communicator, organized, and have keen problem-solving skills? If so, KARL STORZ is seeking a proactive and detail-oriented Credit & Collections Specialist to join our team.

You will play a crucial role in meeting departmental goals and maintaining strong customer relationships. We are looking for a motivated professional with a strong background in collections for this hybrid role, which offers the opportunity to work remotely 3 days a week.

What you’ll be doing:

• Manage and collect on a portfolio of outstanding receivables, minimizing losses, and adhering to company policies.
• Proactively contact customers to address past due balances and keep them informed.
• Maintain accurate documentation of all collection activities.
• Provide customer service related to collections, including refunds, account adjustments, and credit line increases.
• Resolve disputes, unapplied payments, and account holds using sound judgment.
• Escalate uncollectible accounts as per departmental policies and prepare write-off packages for third-party agencies.
• Build and maintain strong relationships with both internal and external customers.
• Analyze portfolio data and participate in projects aimed at process improvement.

What you need to be considered for the role:

• 2-3 years of collections experience required.
• Bachelor's degree preferred; relevant experience considered in lieu of degree.
• Proficiency in SAP and Microsoft Office, especially Word and Excel.
• Strong B2B collections experience and excellent customer service skills.
• Ability to prioritize in a fast-paced, high-volume environment.
• Strong sense of urgency and focus on customer satisfaction.

Who we are:

As a globally independent, family operated MedTech company, we ambitiously think in generations instead of fiscal quarters.  At KARL STORZ our 9,000+ global associates pride ourselves on harnessing leading technologies, precise workmanship, and dedicated customer support to support the future of medical technology as we pioneer the way forward. We are setting new standards in precision and safety, from improving diagnosis to enhancing outcomes. We see beyond the limits of traditional medicine. Because it’s not just about the tools we create. It’s about the lives we change. Together, we can do so much more.

#LI-CW1