Credit and Collections Specialist - ADTRAN, Inc.

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

We are seeking an individual to join our global receivable team, collaborating to collect receivables due the company and work to resolve issues that delay the order to cash process. You will work with internal departments, in order to escalate payment hinderances, while maintaining working relationship with the customer.

Primary duties:
- To record and post customer payments and transactions related to accounts receivable, within the ERP system and in a timely manner.

- Use variety of customer portals, ie., Arbia, e2Open, Coupa etc to retrieve invoice status, payments schedules, remittance details and submit corrective invoices.

- Process customer advance payments and communicate to the sales organization the release of the order(s).

- Research unidentified payments and customer partial payments.

- Reconcile payment discrepancies, engaging with both the customer and internal teams concerning but not limited to invoice errors, quantity and pricing errors, VAT and withholding issues.

- Generate collections letters, dunning notices and statements, notifying both customer and internal teams are required.

- Contact customers by phone, email and mailed letters to on overdue balances.

- Document and communicate with internal and external customers, to ensure receivables are collected and outstanding balances are understood.

- Recommend uncollectible balances to legal and third party collections.

- Maintain accurate and up to date records of all collection activities, including customer interactions and escalations and provide weekly reporting, on uncollectible balances for management review.
- Ensure compliance with internal processes for collections, write-offs and recovery.

- Maintain accurate statuses of aged accounts and expected payments schedules, to ensure accuracy of cash forecasting models.

Other duties:
- Onboarding and setup of new customers, in ERP system, including the occasional setup and registration as a supplier in the customer portals.

- Validation and updating of VAT registration for European customers.

- Maintenance of the customer master data.

- Support of SOX testing and financial audits.

- Support inquiries from internal customers, ie commercial management and sales support, with respect to payment history, overdue and collections, related to orders on credit hold.

- Escalate and work with key accounts managers, commercial managers and legal on non-responsive customers and disputed unpaid balances.

- Prepare and/or maintain ad hoc reports as needed.

Skills / Qualifications / Training / Experience:
o A minimum of 5 years of experience
o Associate degree in business, accounting or related field
o Good organization skills are essential, will need to handle high volume of activity and accounts, while staying on track with invoice statuses, overdue account reconciliations and special situations regarding the customer's onsite installations.
o Able to work efficiently to meet timelines, closing schedules and other inter dependencies as required.
o Intermediate knowledge of Microsoft Excel, keen analytical and critical thinking skills.
o Strong communication skills, bilingual in English and German preferred but not required.