Credit Risk Specialist (3 Openings) at The Planet Group

Oakland, CA 97204

22.50/hr

Credit Risk Specialist
4 month contract
Remote

Must Haves:

1+ years of professional experience with either a financial institution or payment provider
Experience in direct customer facing roles
Strong Internet research, Google Docs and overall PC skills

Preferred:

Job Description:

Effectively solve customer inquiries via email using a CRM tool
Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
Answer customer questions regarding business documents or current loan information
Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Identify, document and follow up with cross functional teams on product bugs and features
Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
100% Remote
9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST