Credit Services Analyst, Operations Center, Onalaska WI - Altra Federal Credit Union

Have you ever been down on your luck? Ever missed a loan payment? Needed assistance with budgeting or needed to work with a financial counselor? At Altra, our Credit Services Analysts work with our members who are having difficulties making their payments and have answered yes to these questions. If you have the skills and abilities to assist our members, we highly recommend you apply for the Full Time Credit Services Analyst opportunity we currently have available!

Credit Services Analyst are here to provide friendly, professional service and assistance to our members having difficulty making loan payments. Communication with our members will take place in person, by phone or through written correspondence. Analysts process member payments and conduct account updates, conduct research, perform account maintenance, and serve as a financial counselor for our members in need. 

Qualified candidates will be required to have a high school diploma, GED or HSED and a minimum of one (1) year member or customer service experience in a financial services field. Credit Union experience would be helpful, but not required.  

Credit Services Analysts are required to have outstanding customer service skills and a friendly, professional demeanor to assist our members in a non-abrasive manner, as well as the ability to work confidently, comfortably, and effectively under pressure and at times stressful situations.

This position is full time, 40 hours a week, Monday through Friday on rotating schedules within the department between the hours of 8:00 a.m. and 5:00 p.m. Occasional Saturday “on call” morning coverage required from 8:00 a.m. to Noon. The Credit Services Analyst position is located at the Operations Center, in Onalaska WI, however, work from home / remote work opportunities are available after 3-6 months of employment, once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.

Pay and Benefits:

• Competitive starting hourly pay.
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts.

Why work at Altra?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

• At least one (1) year of member or customer service experience is required.

• Credit Union experience is preferred.
• Experience with financial collections is preferred, but not required.
• Experience in a financial services environment is preferred.

Education

• High School or GED or better