Credit Solutions Specialist - SHL - Credit Human

We are seeking a Credit Solutions Specialist for the Sustainable Home Credit Solution Department.

The role of the Credit Solution Specialist is to provide additional support to the Portfolio Manager, Credit Solutions and Loss Mitigation and Credit Solutions team. The incumbent must have good interpersonal skills, ability to clearly and effectively communicate cross-functionally, exercise good judgement, and work independently with minimum supervision. Additionally, the Credit Solutions Specialist must be able to anticipate issues based on observations and determine the necessary corrective actions to mitigate impacts.

The Credit Solutions Specialist (CSS) is accountable for assisting members and employees with resolving loan delinquency, especially on complicated issues and/or other account problems affecting loan repayment.

If you have loan processing or customer service experience, you should apply right away!

Highlights:

• Audit the queues weekly to monitor quality and quantity of work per CSA
• Determine that 1^st pay defaults are worked and referred for assistance as needed
• Determine that suspicious activity is reported in a timely fashion
• Review collection efforts to ensure all letters have been generated
• Ensure all collection efforts have been exhausted prior to filing legal
• Assist internal and external members to resolve inquiries issues as needed

Experience:

    Required

• 1 – 2 years of previous loan processing experience and/or customer service experience in consumer finance
• Financial industry knowledge

    Preferred

• Indirect lending or Auto finance Experience

Education:

    Required

• High School Diploma

Skills & Knowledge:

    Required

• Proficient PC Skills with a strong knowledge of Microsoft Excel and Microsoft Word
• Excellent Communication Skills
• Strong Time Management Skills
• Detail Oriented
• Strong Organizational Skills

    Preferred

• PowerPoint

Schedule: Monday-Friday, 8:30 am-5:30 pm

Salary Range:  $25.25/ hour to $26.95/ hour

Flexibility:  In office, on site; not remote or hybrid

Level of Work: 2A

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Lending