Credit Support Manager I- Credit Review/Escalation Manager - JPMorgan Chase Bank, N.A.

Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm.

As a Credit Support Manager for the Credit Monitoring CoE, you will be the primary point of contact for all activities related to internal and external credit reviews/audits as well as the primary point of contact for all client and partner escalations. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices. The Team partners globally with our Credit Risk organizations, Bankers, and other internal operational teams.

Job Responsibilities

• Act as the primary point of contact and subject matter expert on all Credit Monitoring CoE activity, engaging operations team members for further deep dives as needed
• Govern all audit and review activities with proactive leadership and transparency; Lead discussions, process reviews, and deep dive discussions with internal and external Credit Review and audit
• Ensure all responses to review parties are managed within service level, escalating early if challenges are identified
• Address all client and partner escalations/complaints including effective communication to all involved partners and accurate remediation of issues
• Prepare content and deliver presentation to Executive-level team members, internally to WLS and externally to Market and Credit Risk partners regarding root cause analysis and action items
• Perform root cause analysis of any issues identified and proactively engage in process deep dives; Develop plans to prevent future escalations in similar nature; Partner with leadership on effective implementation and change management
• Manage an ever changing audit/review calendar ensuring operational awareness of review status while proactively looking ahead for upcoming reviews

Required qualifications, capabilities, and skills

• Bachelor's degree in Business/Accounting. MBA preferred
• 2 to 4 years' experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis
• Previous experience partnering with Internal Controls, Legal, Risk & Internal Audit and External Auditors
• Ability to work on various projects simultaneously
• Ability to work independently across various levels in the organization with minimum supervision including demonstration of good time management
• Strong understanding of commercial loan products, including documentation and credit agreements
• Strong verbal & written communication to effectively communicate with various stakeholders and across levels
• Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
• Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and policies

Strong proficiency in using MS Office tools including MS Excel

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans