Credit Union Collector - FiStaff

Credit Union Collector

At our Credit Union in Sugar Land, we're more than just a financial institution—we're a trusted partner in our members' financial journeys. We’re committed to fostering a supportive and collaborative work environment where your skills and contributions make a real impact.

Role Overview: We are seeking a dedicated and proactive Member Account Specialist to join our dynamic team. In this role, you'll be the key player in managing delinquent loan accounts, collecting overdue payments, and minimizing financial losses. Your efforts will directly contribute to the financial health of our members and our credit union.

Key Responsibilities:

• Engage and Resolve: Contact members with delinquent or negative account balances via phone and mail, working to understand their financial situation and develop solutions.
• Strategic Analysis: Assess the financial status of delinquent borrowers and make informed recommendations, including repossessing collateral when necessary.
• Thorough Documentation: Keep detailed records of all interactions and collection activities, ensuring accurate and comprehensive reports.
• Reporting: Prepare and present reports on account statuses and collection activities as assigned.
• Legal Insight: Provide testimony at legal proceedings when needed, representing the credit union’s interests.
• Trend Analysis: Inform management about emerging trends in loan underwriting that could impact delinquent or charged-off loans.
• Additional Duties: Perform other tasks as assigned to support the team and credit union's goals.

What We’re Looking For:

• Experience: 6 months to 1 year of experience in a similar role preferred.
• Education: High School Diploma or GED required.
• Skills: Excellent communication and negotiation skills, with the ability to handle sensitive situations with professionalism and empathy.

Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.