Crew Chief - IHOP

Position Overview:

As a Crew Chief at IHOP, you will play a crucial role in ensuring the smooth operation of the restaurant. You will oversee the performance of team members, maintain high standards of service, and contribute to creating a positive dining experience for our guests. Your leadership and organizational skills will be instrumental in achieving operational excellence and customer satisfaction.

Key Responsibilities:

1. Team Leadership: Supervise and motivate team members, ensuring they adhere to IHOP’s policies and procedures. Provide guidance, coaching, and training to maintain a high level of performance and professionalism.
2. Customer Service Excellence: Lead by example in delivering exceptional customer service. Handle guest inquiries, complaints, and feedback promptly and professionally. Ensure that all guests have a positive experience at IHOP.
3. Operational Efficiency: Coordinate and oversee all front-of-house and back-of-house activities during the shift. Monitor the flow of guests and ensure efficient table turnover. Maintain cleanliness and organization standards throughout the restaurant.
4. Quality Control: Ensure that food and beverage quality meets IHOP’s standards. Monitor food preparation, presentation, and timing to deliver consistent quality to our guests.
5. Financial Accountability: Assist in controlling costs through effective management of inventory, labor, and other restaurant expenses. Monitor cash handling procedures and ensure accuracy in all transactions.
6. Safety and Compliance: Uphold health and safety standards to provide a safe working environment for team members and guests. Ensure compliance with local health regulations and IHOP’s policies.
7. Shift Management: Manage shift schedules effectively to ensure adequate staffing levels during peak and non-peak hours. Coordinate breaks and rotations to optimize team performance.
8. Communication: Foster open communication between team members, management, and kitchen staff to enhance teamwork and collaboration. Keep the management informed of any issues or concerns that may impact operations.

Qualifications:

• Proven experience in a supervisory or leadership role within the restaurant industry, preferably in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Ability to thrive in a dynamic, team-oriented environment.
• Knowledge of food safety and sanitation practices.
• Flexibility to work various shifts, including weekends and holidays.

Education and Training:

• High school diploma or equivalent required.
• Additional education or training in hospitality management or related fields is a plus.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to bend, stoop, and reach frequently.

Benefits:

• Competitive pay based on experience and performance.
• Opportunities for advancement within IHOP’s network of restaurants.
• Comprehensive training programs to support your professional development.

Join Our Team:

If you are passionate about hospitality, thrive in a fast-paced environment, and have a proven track record of leadership, we invite you to apply for the Crew Chief position at IHOP. Join us in delivering memorable dining experiences and becoming part of a team committed to excellence in service and quality.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be subject to change based on operational needs.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –

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