Crew Member (Insider) - Dreamster LLC

The authorized positions within Marco’s stores are listed and described below. Employees may be asked to perform reasonable, Marco’s-related tasks outside of those responsibilities listed below. As Marco’s University continues to develop training certification curriculum for these positions, each employee will be required to certify upon hiring, and to then recertify annually, in order to retain employment with Marco’s Pizza.

All Employees are required to:

• Maintain compliance with all corporate-mandated training certification requirements.
• Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
• Maintain compliance with all company, store, federal, state, and local policies, procedures, laws and ordinances as required (particularly with regards to food, health, and safety).
• Maintain a just-opened store and personal appearance - unless actively making a product, all employees should be cleaning, all the time.
• Advocate and demonstrate Marco’s Cultural Beliefs on a daily basis.
• Avoid any use of personal electronic devices while on the clock.
• Demonstrate teamwork and a sense of urgency.
• Abide by all policies as set forth in this Handbook and the Marco’s Manuals.

Insider

• Reads tickets and makes all Guest orders correctly.
• Operate all machinery in accordance with Marco’s safety requirements and all applicable state and federal laws (by law, employees under the age of 18 cannot operate or clean certain machinery).
• Follows Marco’s procedures for preparing dough, sauce, and toppings, and correctly making all Marco’s products.
• Maintains supply of toppings and supplies on the makeline and the cut table.
• Maintains cleanliness of the store.
• Monitors the ovens and the baking process.

• Removes all products from the oven, cuts, and packages correctly and quickly.
• Identifies finished products and matches them to order slips.
• Performs final quality and accuracy check of all orders.
• Ensures box-top flyers are applied when available.

• Recognizes and reacts to inferior products from the supplier.

• Works with Drivers and Manager to ensure efficient routing of deliveries.

• Communicates frequently with management and other employees.

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