Crew Member - Baskin Robbins

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. 

Responsibilities Include: 

Team Player

• Work well and interacts with others respectfully 
• Respond positively to coaching and feedback 
• Communicate with team members 
• Able to learn and execute multiple tasks 

Operational Excellence 

• Provide guest service 
• Resolve guest issues 
• Follow Brand standards, recipes and systems 
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws 
• Maintain clean and neat work environment 

Profitability 

• Execute restaurant standards and marketing initiatives 
• Handle POS transactions and payments with accuracy 
• Prepare and deliver all products according to Brand standards 

Skills/Qualifications 

• Fluent in English 
• Basic computer skills 
• Capable of counting money and making change 
• Able to operate restaurant equipment (minimum age requirements may apply)

Competencies 

Guest Focus 

• Understands and exceeds guest expectations, needs and requirements 
• Develops and maintains guest relationships 
• Displays a sense of urgency with guests 
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through 
• Resolves guest concerns by following Brand recommended guest recovery process 

Passion for Results 

• Sets and maintains high standards for self and others, acts as a role model 
• Consistently meets or exceeds goals 
• Contributes to the overall team performance; understands how his/her role relates to others 

Problem Solving and Decision Making 

• Identifies and resolves issues and problems 
• Uses information at hand to make decisions and solve problems; includes others when necessary 

Interpersonal Relationships & Influence 

• Develops and maintains relationships with team 
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Being a team member for Baskin Robbins is a very exciting and challenging job. Among the key responsibility is to ensure that every guest is satisfied and pleased with their experience. Our employees are expected to consistently serve quality ice cream and other food products being offered by the company to every customer and participate in the team effort to make sure that guests are served as quickly as possible. They must also maintain quality standards when it comes to handling and preparing ice creams. Team members must also be able to describe and assemble promoted products and or beverages in accordance to the ongoing marketing promotion.

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