Crew Member - Blakes Lotaburger

CREW MEMBER

PART-TIME (Up to 28 weekly hours), NON-EXEMPT

Position Summary:

The Crew Member’s role is to deliver an exceptional customer experience for all guests of Blake’s Lotaburger stores. All crew members are expected to adopt an attitude that is passionate about our food and fanatical about our process. Crew members will be assigned to one of six assignments during each shift, and are expected to quickly learn and be proficient in all of them, including: Cashier/Counter Help & Drive-Thru Window, Assembly Table, Fry Station, Grill Station, Prep Station and Housekeeping. All crew members report to the General Manager.

Essential Functions:

All Crew Members:

• Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger.
• Provide an outstanding customer experience for each and every customer.
• Housekeeping duties throughout the restaurant. Never walk past a housekeeping issue.
• Other duties/Projects as assigned

Cashier/Counter Help & Drive Thru Window:

• Enjoy greeting people, possess a high energy level and an outgoing personality.
• Conversational in English with the ability to effectively communicate with Blake’s Lotaburger customers with a clear customer service focus.
• Operate cash register (POS System), accurately handle cash and make correct change, and accurately process credit card transactions.
• Regularly visit our customers in the dining room with the blue “check back” tray.

Assembly Table:

• Possess a high energy level with attention to detail.
• Ensure the assembly table is fully stocked with product and ice at all times.
• Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE) and using kitchen equipment in a proper manner.
• Quickly assemble orders as per the customer’s preferences and in accordance with established procedures.
• Work as a team with the Grill Cook and Cashier/Counter Help.

Fry Station:

• Operate the fryer in a safe manner in accordance with Blake’s Lotaburger service and safety standards.
• Prepare orders in accordance with established procedures.
• Responsible for product rotation and cleanliness of the reach-in freezer.
• Coordinate with Cashier/Counter Help and other Crew Members to complete orders quickly and accurately.

Grill Station:

• Lead the kitchen by always being passionate about the food and fanatical about the process.
• Skilled position with attention to detail and ability to multitask.
• Handle multiple orders on the grill while precisely adhering to Blake’s Lotaburger cooking techniques and recipes.
• Understand the health codes and procedures applicable to our business.

Prep Station:

• Oversee daily preparation of fresh produce as well as the initial morning set-up of the assembly table.
• Ability to work with knives and other sharp objects safely, always using proper personal protective equipment (PPE), and using kitchen equipment in a proper manner.
• Responsible for stocking and the proper rotation of the meat chest(s) and the walk-in cooler.
• Wash dishes and utensils.

Housekeeping:

• All crew members, regardless of assignment, are responsible for ongoing housekeeping duties throughout the restaurant.
• Ensure all areas of the store are kept clean and safe, including the removal of trash, cleaning of tables, windows, parking areas, bathrooms, lobby & kitchen floors, wiping of drips/spills, and putting items away in their proper place.

Essential Physical/Emotional Requirements:

• Physical requirements include: lift up to 25 lbs. unassisted and 50 lbs. assisted, ability to stand and walk for prolonged periods of time; bend, stoop, climb and reach. Ability to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a must.
• Must be able to safely work with knives and other sharp objects, wearing any necessary PPE when needed.
• Work well with others in a team environment, often sharing tasks and/or collaborating on solutions.
• Work scheduled hours while physically present in the restaurant.
• Ability to see and hear.
• Ability to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees. Tolerate a reasonable amount of work stress.
• Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication.

Qualifications/Requirements (Education/Training/Experience/Abilities):

• Ideal candidate will have experience working in a quick service restaurant setting, but experience is not required.
• Ability to work a flexible schedule up to 28 hours (PT) or 40 hours (FT) per week.
• Appearance must be professional, neat, clean and well-groomed. Visible tattoos must be appropriate (neck tattoos are prohibited) and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed.
• Must be able to quickly learn and understand health codes and procedures for handling raw meat and eggs.
• Must possess basic computer skills, including experience on a Point of Sale system or the ability to quickly learn the system.
• Must possess strong teamwork and communication skills.
• Ability to read/write/speak in English. (Fluency is not required)

It is the policy of Blake’s Lotaburger, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Blake’s Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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