Crisis Counselor - Adult - Mental Health Cooperative Inc

Join Mental Health Cooperative, an innovative healthcare agency that believes relationships matter and are the most important part of our services. We combine community-based care management, psychotherapy, psychiatry, crisis services, and primary care into our integrated, person-centered system of care. We work in a multi-disciplinary team model where you can make a difference, and we are proud to have been ranked as a Top Workplace for four consecutive years.

We offer:

• Competitive market compensation
• Immediate 403(b) matching eligibility and a generous PTO plan
• Best-in-Class healthcare for you and your family
• A variety of benefits savings programs and other perks
• Training & Career Growth Opportunities

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Crisis Counselor - Adult

Schedule: Sunday - Wednesday 10P - 7A

JOB SUMMARY: Provide face-to-face and telephone crisis intervention services in the least restrictive manner to people experiencing a mental health emergency.

RESPONSIBILITIES:

1. Conduct crisis assessment and crisis intervention services to appropriately address the needs of consumers experiencing a psychiatric emergency.
2. Clinically assess for the least restrictive alternative to meet the needs of the consumers experiencing a psychiatric emergency.
3. When hospitalization is necessary, make appropriate referrals to facilities equipped to meet needs of the consumers.
4. Make appropriate referrals to Diversion Services to ensure they have necessary clinical information.
5. Actively participate in consult process with supervisory staff when dispositioning cares.
6. Provide follow-up services as indicated in the policies and procedures and as set forth in Title 33.
7. Develop individualized plans to meet needs of consumers in crisis.
8. Respond to requests for face-to-face assessment in a timely manner.
9. Maintain appropriate customer service skills at all times.
10. Assist Triage Counselors in answering and dispositioning incoming calls as needed.
11. Provide telephone counseling when needed.
12. Maintain accurate clinical records and complete documentation within departmental guidelines.
13. Coordinate services as needed with care management teams and provide consultation, as needed, with care management teams.
14. Assist community agencies with information and/or dispositions.
15. Educate community agencies as needed on crisis services as directed by supervisory staff.
16. Assist teammates as needed.

REQUIREMENTS:

• A mental health professional with specialized training in crisis intervention with a minimum of a Master's degree in a related field (counseling, psychology or social work) or a Registered Nurse.
• Valid Tennessee Driver's License
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance
• Cell Phone

ABOUT YOU:

Interpersonal Skills

• Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team).
• Assists teammates when needed.
• Has the ability to initiate, develop and maintain effective working relationships with Consumers, families, law enforcement and other referral sources.
• Understands and is able to use conflict resolution and negotiation skills in order to defuse difficult situations.
• Demonstrates professionalism and empathy with Consumers and referral sources.

Assessment and Intervention Skills

• Ability to evaluate risk factors and potential risk factors during assessments.
• Ability to thoroughly and accurately explain and document assessment and recommended interventions/dispositions.
• Solid working knowledge of the DSM diagnostic guidelines.

Recovery Focused

• Utilizes less restrictive alternatives appropriately to address Consumer needs.
• Ability to identify and utilize Consumers natural supports when available.
• Comprehensive knowledge of community resources and ability to link individuals to appropriate resource.

Customer Service

• Internal & external customer service indicative of mutual respect & trust Joint Commission Competencies:
• Consumer Engagement - establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
• Suicide Specific Crisis Assessments - use of C-SSRS and suicide specific assessment.
• Appropriate Clinical Disposition for Crisis Assessments supported by clinically based rationale.
• Professional and complete communication and coordination of care with Crisis Assessments.
• Appropriate use of Therapeutic Options De-escalation and Restraint behavior.
• Applies appropriate use of safe room and restraint procedures.
• Actively participates in Crisis Assessment consultation process.
• Responds to Crisis Triages within 2 hours.
• Completes referral process to treatment.
• Completes all clinical documentation in specified time periods.
• Completes all Crisis Management System documentation in a timely manner.
• Demonstrates ability to work independently to make critical decisions and to work collaboratively as an integral part of a team.
• Utilizes less restrictive alternatives appropriately to address Consumer needs.
• Demonstrates evidenced informed practice related to substance use disorders
• Demonstrates evidenced informed practice related to clinical care of children and youth.

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For nearly 30 years, Mental Health Cooperative (MHC) has been helping adults with severe mental illness and children with serious emotional challenges live quality lives in the community with ongoing support and treatment. MHC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace.