Crisis Services Master's Level Team Leader at Helen Ross McNabb Center

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Crisis Services Master's Level Team Leader program today!

The Crisis Services Master's Level Team Leader

JOB PURPOSE/SUMMARY

Summary of role of team:

• Completes face-to-face assessment of clients experiencing a psychiatric emergency to determine level of service needed.
• Facilitates referral-related activities to link clients with needed services.
• Follows-up on client to ensure treatment is being rendered.

Summary of position:

• Mobile Crisis Team Leader is responsible for administrative tasks including reports, scheduling, and training.
• Team Leader will provide supervision to designated employees.
• Clinical responsibilities include on-call and clinical direction while on site.
• In addition to supervisory responsibilities, team leader will complete face-to-face assessment of clients experiencing a psychiatric emergency to determine level of service needed.
• Facilitate referral-related activities to link clients with needed services.
• Follow-up on client to ensure treatment is being rendered.
• Complete assessments at main site and in the community setting.
• If license eligible, license must be obtained within 4 months of being hired into or promoted into the Team Lead position.
• License is required in order to obtain Mandatory Prescreening Agent (MPA) status.
• Team Leaders will also find PRN coverage if needed.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• This position is part of a team and will work closely with other staff members.
• Multiple service deliveries are available such as in-person assessments and telehealth.
• Clinician will ensure 24/7 coverage is provided despite any weather conditions or holidays that may arise.
• This position requires frequent community involvement and professionalism should be maintained at all times while on shift.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment

1. Participates as an active member of the crisis team

• Begins and ends workday as scheduled and is accessible by cell phone when in the field.
• Communicates with triage to determine priority of call if more than one call is pending.
• Responds appropriately to all flags, emails, and voicemails.
• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
• Attends and participates in scheduled administrative team meetings.
• Meet with designated employees weekly for clinical supervision.
• Address staffing issues or problems with Services Coordinator within 2 business days of the event.
• Complete CAP/verbal coaching as needed with staff.
• Communicates effectively and addresses conflict with a problem-solving approach.
• Complete all Relias Modules as due on an annual basis.
• Complete staff evaluations in a timely manner.
• Is expected to have regular and predictable attendance and the ability to work cooperatively with others.
• Accepts additional assignments and/or changes in assignment and/or work.

2. Completes documentation of client care in compliance with CARF and funder standards.

• Completes all necessary documentation for each client before end of shift.
• Clearly documents time of referrals and declines.
• Flags, emails, or calls case managers/therapist to alert provider that client was seen by MCU.
• Fax all pertinent documentation for referrals and document accordingly.

3. Provides face to face crisis assessments 24/7/365 according to assigned schedule.

• Provides direction to client in crisis. Facilitates voluntary/involuntary placement for client or gives referral information to client.
• Ensures that all clients are seen within two-hour time frame when possible.
• Provides on-call crisis intervention according to established protocol.
• Through client assessment, determine appropriate level of care and inform all parties involved of plan.
• Provide education and referral information when clinically appropriate.
• Acts as a liaison with community agencies and families to ensure appropriate care for client.
• Determines appropriate location of assessment (i.e. community, telehealth, ED, etc.).
• Spends adequate time with client during assessment to determine needs and most appropriate services and treatment available.
• Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority.
• Provides consultation to front line staff regarding involuntary placements and other clinical matters, including consultation via telephone as scheduled.

COMPENSATION:

• Starting salary for this position is approximately $59,547 /yr based on relevant experience and education.

Schedule:

• Provide crisis assessments according to assigned schedule.
• 24/7 programming.
• Must give at least a six hours' notice if not able to work their scheduled shift (unless a documented emergency arises).

Travel:

• This position requires utilizing a personal dependable vehicle to conduct Center business.
• Maintaining a dependable vehicle and certified driver status is a condition of employment.
• F endorsement is required.
• F endorsement must be obtained within the first 2 weeks of employment.
• Must be able to provide transportation as needed.

Equipment/Technology:

Basic computer skills are required for email, timekeeping, and documentation in the electronic medical record.

QUALIFICATIONS - Crisis Services Master's Level Team Leader

Education / License:

• A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses.
• Preferred Master's level licensed or license eligible clinician.
• If license eligible, license must be obtained within 4 months of being hired into or promoted into the Team Lead position.

Experience / Knowledge:

• Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention.
• Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders.
• Computer experience is helpful.
• Experience working in a crisis setting preferred.

Physical:

• Minimal exposure to biological hazards.
• Hearing of normal/soft tones and close eye work.
• Lifting up to 50 lbs. Pushing/pulling up to 150 lbs.
• Valid driver's license.
• Frequent sitting, standing, walking, bending, stooping, and reaching.
• CPR and First Aid certification required (training provided).
• Required to be certified in and adequately implement verbal de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.
• Applicants should be able to exercise sound judgement under pressure.
• Clinical staff may be required to get an F endorsement to transport clients as necessary.
• Handle with Care Certification required.
• Mandatory to remain awake and alert during shift.

Location:

• Knoxville, Tennessee

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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