Critical Home Repair Project Manager/Coordinator - GoochlandCares

Position Overview

This position is responsible for project management, specifically managing the Critical Home Repair Program, which helps low-income Goochland County homeowners with coordinating emergency home repairs and rehabilitation services so that residents are safe in their homes. Duties include taking Home Repair applications, assessing requests for repairs, and communicating and interacting with clients, vendors, co-workers, and volunteers.

This role is full time 30 hours/week Monday - Thursday from 8:30am-4pm.

Essential Job Functions

• Manages projects within Excel and/or other databases to ensure timely completion for clients in need.
• Completes initial phone screenings and prioritizes potential clients for critical home repair needs and eligibility.
• Completes daily applications and intake assessments for clients requesting home repair services over the phone and in person, driving to client homes with assigned volunteers as needed.
• Schedules and conducts home inspections with Home Repair Volunteer to obtain an accurate assessment of requested repairs, documenting with photos as needed, to determine if the repairs are within GoochlandCares' scope of work.
• Communicates repair opportunities to volunteers, promoting volunteer engagement and matching volunteers' skills, time, and interests.
• Recruits new volunteers and contractors to build new community relationships and expand awareness, continually assessing productivity to ensure the program is as effective as possible.
• Follows up with a final inspection upon completion of the home repair, ensuring the repair is safe.
• Drives to the client's home with an assigned volunteer to collect feedback from the client post-inspection.
  • Oversees that an outcome survey is conducted by volunteers to ensure contract is fulfilled by the vendor, repairs are safe, and the client is satisfied.
• Enters all home repair data into eCW software, ensures electronic notes are documented, and scans paper files, capturing the entire lifecycle of the home repair.
• Collaborates with the Volunteer Coordinator by sharing the tasks and needs of the program to increase engagement and capacity to serve more residents.
• Markets the Home Repair Program by conducting outreach efforts internally and externally informing residents of our services.
  • Collaborates with community partners such as the Department of Social Services, Senior Connections, etc. to expand GoochlandCares' capacity.
• Supports the Facilities Manager with building-related activities as needed.
• Collaborates with the Development Department to collect stories and photos from clients, staff, and volunteers to promote the mission of the organization.
• Connects clients to other GoochlandCares services or to other resources to help them with their needs.
• Completes other duties as assigned.

Requirements

The following represent the knowledge, skills, and abilities needed to perform the essential functions of the job.

• Bachelor's degree in Social Work or Human Services field preferred.
• At least two years of related experience in a nonprofit setting or equivalent is preferred.
• Experience managing projects within a database, preferably Excel.
• Basic knowledge of vendor relationships and contract management is preferred.
• Strong interpersonal communication and collaboration skills displaying a caring, tactful, diplomatic, and respectful attitude towards staff, volunteers, and clients.
• Ability to make assessments of client circumstances and make decisions with a trauma-informed care approach.
• Ability to proactively identify safety issues in client homes.
• Ability to always maintain strong boundaries.
• A valid Virginia driver's license in good standing and ability to practice safe and defensive driving techniques is required.
• Skilled in handling cash and credit cards.
• Skilled in researching project costs and alternative repair solutions.
• Ability to identify self-limitations regarding skills and knowledge and willingness to seek assistance to ensure client safety and optimize quality of care.
• Ability to work with a variety of volunteers and in different types of care situations in sometimes unpredictable conditions and be able to build and maintain those relationships.
• Ability to handle highly confidential and sensitive matters in dealing with clients and staff.
• Flexibility to adapt to changing situations and schedules.
• Ability to multi-task, have strong attention to detail and manage different priorities while understanding the big picture.
• Strong organizational skills and ability to manage multiple deadlines and projects.
• Commitment to the mission of GoochlandCares.
• Understand that all employees participate in engaging volunteers to help fulfill our mission.
• Must be vaccinated against COVID-19.

Technical Skills:

• Proficient with Microsoft Office Suite.
• Intermediate Excel skills are required.
• Ability to manage projects within Excel.
• Ability to learn new software programs/databases.

Physical Requirements and Environmental Conditions:

• Must be able to lift up to 50 pounds at times.
• Prolonged periods of sitting, standing, walking, talking, driving, and typing.
• This role involves exposure to the following: varying inclement weather conditions, smoke or fumes, mold or mildew, animals, and potentially hazardous bodily fluids.
• At times, this role requires wearing personal protective equipment (mask, gloves, etc.).

GoochlandCares is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, gender, creed, color, religion, ethnic origin, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. GoochlandCares is committed to building a healthy, diverse, and inclusive culture where all are treated equitably and are empowered whether receiving or delivering services.

Our mission is to provide basic human services and health care to our Goochland neighbors in need.