Critical Operations Manager I at Quality Technology Services
Irving, TX 75014
About the Job
Learn what makes QTS a unique place to grow your career!The Critical OperationsManager is responsible for the Data Center facility technical strategy, continuous improvement and development support. This role will support the electrical, mechanical, FLS, and DCIM (Data Center Infrastructure management) platforms from a site operations standpoint
This role will collaborate with the Engineering Manager on technical operations and daily facility needs
This role will own the strategic projects and continuous improvement site items
This leader should have experience with mechanical and electrical data center infrastructure, codes, regulations, required and applied safety standards and practices
This role will oversee the teams who perform preventative and corrective maintenance on mechanical equipment
This role will suggest, plan, and implement measures that increase the energy efficiency of the facility.This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following
Other duties may be assigned.Maintain, establish and implement facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state and local operating regulations or lawsDevelop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, life safety, monitoring and control systems
This includes but is not limited to developing and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, accounting practices and reportingDevelopment of emergency response planning and response management and reporting of incident and emergency situations for all mechanical, associated controls and plumbing systemsDevelop, direct and monitor short-term and long-range business plans consistent with overall profit and growth objectives of the company that establishes operations standards for cost control, waste reduction, quality, safety, and an environmentally friendly community partnerSupervise the preparation of and implementation of effective operating budget.Oversee operations budget to ensure compliance with organizational expenditure requirementsEnsure the pro-active delivery of corporate services support, power services, FTE headcount projections, planning, budgeting, capital projects, maintenance, and business continuity/disaster recoveryHelp negotiate improvement project contracts as needed on leased and owned real estateConfer with professional operations staff subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures and approve all major estimatesUtilize comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices.Ensure facilities’ mechanical, controls, monitoring, and fire-life safety systems compliance with all governmental regulatory operating guidelinesObtain and keep current all necessary licenses, permits and certifications as required.Supervises, trains, develops and coaches employees.Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success.BASIC QUALIFICATIONS10+ years data centers experience or professional equivalent experience 5+ years people leadership experience PREFERRED QUALIFICATIONSBachelor degree in Business, Engineering, Architecture, Military Schooling or professional equivalent experienceKNOWLEDGE, SKILLS AND ABILITIESExceptional customer serviceAbility to analyze the operation of various systems, determine the cause of any problems or malfunctions and take corrective action as requiredAbility to manage complex situations during off management hours - single point of contactStrong written, verbal and interpersonal skillsAbility to effectively lead a team environmentThe ability to acquire and apply job-related knowledge within set guidelines and expectations.Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting
Lifting requirements may range from <10 lbs
- 50 lbs
on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.TOTAL REWARDSThis role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to
This role will collaborate with the Engineering Manager on technical operations and daily facility needs
This role will own the strategic projects and continuous improvement site items
This leader should have experience with mechanical and electrical data center infrastructure, codes, regulations, required and applied safety standards and practices
This role will oversee the teams who perform preventative and corrective maintenance on mechanical equipment
This role will suggest, plan, and implement measures that increase the energy efficiency of the facility.This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following
Other duties may be assigned.Maintain, establish and implement facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state and local operating regulations or lawsDevelop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, life safety, monitoring and control systems
This includes but is not limited to developing and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, accounting practices and reportingDevelopment of emergency response planning and response management and reporting of incident and emergency situations for all mechanical, associated controls and plumbing systemsDevelop, direct and monitor short-term and long-range business plans consistent with overall profit and growth objectives of the company that establishes operations standards for cost control, waste reduction, quality, safety, and an environmentally friendly community partnerSupervise the preparation of and implementation of effective operating budget.Oversee operations budget to ensure compliance with organizational expenditure requirementsEnsure the pro-active delivery of corporate services support, power services, FTE headcount projections, planning, budgeting, capital projects, maintenance, and business continuity/disaster recoveryHelp negotiate improvement project contracts as needed on leased and owned real estateConfer with professional operations staff subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures and approve all major estimatesUtilize comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices.Ensure facilities’ mechanical, controls, monitoring, and fire-life safety systems compliance with all governmental regulatory operating guidelinesObtain and keep current all necessary licenses, permits and certifications as required.Supervises, trains, develops and coaches employees.Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success.BASIC QUALIFICATIONS10+ years data centers experience or professional equivalent experience 5+ years people leadership experience PREFERRED QUALIFICATIONSBachelor degree in Business, Engineering, Architecture, Military Schooling or professional equivalent experienceKNOWLEDGE, SKILLS AND ABILITIESExceptional customer serviceAbility to analyze the operation of various systems, determine the cause of any problems or malfunctions and take corrective action as requiredAbility to manage complex situations during off management hours - single point of contactStrong written, verbal and interpersonal skillsAbility to effectively lead a team environmentThe ability to acquire and apply job-related knowledge within set guidelines and expectations.Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting
Lifting requirements may range from <10 lbs
- 50 lbs
on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.TOTAL REWARDSThis role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The "Know Your Rights" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)The pay transparency policy is available here:Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to
talentacquisition@qtsdatacenters.com
and let us know the nature of your request and your contact information.SummaryLocation: Irving, TXType: Full time 