CRM Assistant Manager - US - Medik8

MEDIK8 - CRM ASSISTANT MANAGER - - $80,000 to $100,000

Life as a CRM Assistant Manager

Medik8 is on an unstoppable journey of growth and we are now in an incredible position to scale our CRM team out further.

You will be a part of our newly formed US CRM team and will provide critical support to the CRM Manager. This role will be pivotal in executing a customer centric, data-driven and creative CRM strategy to enhance customer engagement and retention, and increase
long-term customer lifetime value.

Through owning the creation and execution of channel activities (email, SMS, direct mail), you will produce best in class communications to support our customer retention strategy and drive commercial objectives.

Why you cannot miss this opportunity

This is an incredibly exciting time to join the team as you will be working on two pioneering Medik8 projects - the launch and integration of our new CDP, Bloomreach, as well as the upgrade of our Loyalty proposition for our direct consumers.

Working closely with our designer, ecom team and global brand teams, and supporting our social and marketing teams, your entrepreneurial and analytical skills will have a direct impact on retention activity and, in turn, overall revenue to the business.

If you’d like to make a significant contribution to a leading brand in the skincare space, then get in touch!

Key responsibilities will include:

● Drives channel activities; predominantly via email, SMS/MMS and direct mail,
engaging customers through broader campaigns as well as personalised and
segmented 1-to-1 lifecycle communications
● Work with the CRM Manager to deliver successful email marketing and SMS
campaigns and flows, ensuring all emails/SMS’s are briefed and executed on time
and according to business needs
● Responsible for day-to-day production of high-quality copy aligned with global brand
guidelines, ultimately engaging customers and increasing purchases
● Owning our A/B testing strategy on email & SMS, of content & creatives, reports on
performance and key trading moments and leverages best practices to make
recommendations for improvements
● Conductive robust competitive analysis around email, SMS & loyalty programs to
ensure we are producing best in class comms and offer suggestions or
recommendations around where we could improve
● Own our basic weekly reporting to showcase to CRM manager and wider leadership
team what's working and what needs adjusting

The successful candidate will:

● Have experience in email marketing and SMS marketing (agency or in-house)
● Have excellent copywriting and meticulous proofreading skills
● Have experience in using CRM tools to set up and schedule campaigns, as
well as creating A/B tests
● Have strong analytical skills and ideally experience in using Google Analytics
or equivalent to understand email and SMS behaviour
● Be data-driven and confident to measure metrics using Excel or equivalent
● Be an enthusiastic self-starter with strong planning and organisational skills
● Be detail-oriented

About us

Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp™ certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.

Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy® of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.

Culture & Benefits:

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Competitive salary
• Comprehensive benefits package including paid time off, holidays, health insurance and retirement plans
• Flexible & Hybrid working with 1-2 days mandatory per week in-office at NYC shared office space
• Transit benefits
• Cell phone and WiFi WFH stipend
• Annual product allowance and product discounts
• Annual discretionary bonus based on performance
• Quarterly US team building activities

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on Linkedin, Glassdoor & Instagram.


At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.

Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60% of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!