CRM/Learning Management System Assistant - Institute of Reproductive Grief Care
San Diego, CA 92120
About the Job
The CRM/Learning Management System (LMS) Specialist is responsible for system design, online optimization, technical management, and day-to-day support of the Institute’s learning management and customer relation management system. This is a part-time temporary position that has the potential to become a full-time position for the right candidate.
Learning Management System:
- Helps Institute`s staff to use the Learning Management System effectively and seamlessly.
- Adding or removing users or groups to classes.
- Providing reports and discount codes.
- Reporting issues to CD2 Support ticket system and our internal team in a timely manner.
- Support Webinar hosted educational courses
- Build and test courses and classes.
- Support SCORM formatting process.
- Available for course recording tech needs.
- Set up streaming services.
- Review course materials with the instructor.
- Update course content as needed.
- Available during live courses for support.
- Audit site biannually to ensure quality control.
Database Functionality:
- Raiser’s Edge NXT is the primary database used by all staff.
- Maintain and manage the system to insure data accuracy.
- Assist staff as needed with complicated tasks or reporting.
- Manage recurring gifts, monthly donors and memberships.
- Audit quarterly to remove duplicate records.
Data Collection/Reports:
- Accurately and timely maintains all databases, analyzes data, and creates reports relating to the operations of the Institute and each of its programs as requested.
- Completes quarterly goals and accomplishments.
- Obtains reports from licensed systems and keeps them organized on our server.
Requirements
- Understanding and alignment with the Institute mission and values
- Professional communication over the phone, in-person, and via email
- Ability to work independently and as part of a team
- Previous experience assisting individuals in technical setting
- Previous experience with any learning management system
- Previous experience with any client management software
- Intermediate knowledge of Google Suite, Microsoft Office and Zoom
- Ability to lift, bend and transport materials weighing up to 25lbs
About The Institute:
Institute of Reproductive Grief Care® is the global leader in education, research, expertise and support after reproductive loss including miscarriage and abortion, without religious or political affiliation. Life Perspectives provides training and resources to health professionals including hospitals, medical professionals, therapists, social workers and pregnancy centers, as well as community and faith leaders.
Institute of Reproductive Grief Care is nationally accredited by the American Nurses Credentialing Center (ANCC) and by the State of California Board of Registered Nursing (BRN) as a Continuing Education Provider. Institute of Reproductive Grief Care is also approved by the National Association of Social Workers (NASW) and the California Association of Marriage and Family Therapists (CAMFT) to sponsor continuing education for LMFTs, LCSWs, LPCCs, and LEPs.
Institute of Reproductive Grief Care is at the forefront of creating impartial and impactful research to understand the way individuals process reproductive losses, and to establish global standards for offering compassionate care. Institute of Reproductive Grief Care also offers a safe place, without religious or political affiliation, for those impacted by miscarriage and abortion at MiscarriageHurts.com® and AbortionChangesYou.com®. Institute of Reproductive Grief Care is a 501(c)(3) nonprofit.
Core Values:
- Compassion: The Institute is known for its gentle, non-judgmental, supportive approach to each person and situation - in fact, Life Perspectives has been described as the “personification of compassion.”
- Humility: The Institute is known for its continual quest to learn, to grow, and to incorporate feedback with gratitude toward all who contribute to its healing mission.
- Inclusion: The Institute is known for working with diverse individuals, organizations, and institutions often serving as a bridge for unlikely partnerships.
- Innovation: The Institute is known for applying current knowledge in novel ways to maximize impact and facilitate transformation.
- Integrity: The Institute is known for being reliable, honest, trustworthy, respectful, and always striving for excellence while seeking to adhere to the highest ideals.
Source : Institute of Reproductive Grief Care
