CRM MANAGER - KEY WEST or MIRAMAR FLORIDA - First State Bank of the Florida Keys

First State Bank of the Florida Keys is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

Position Summary:

The Human Resources Representative performs human resources-related duties at the professional level and may carry out responsibilities in some or all of the following functional areas: talent acquisition; total rewards; payroll administration; performance management; employee relations; training & development; employee engagement/retention; HRIS; analytics/reporting; community/employee relations & event planning.

Position Responsibilities:

• Talent Acquisition: Reviews applications and interviews applicants to match experience with specific job-related requirements to fill entry-level, professional, technical & leadership job openings.       Processes employment applications via HRIS tracking system; phone screens candidates; performs initial interviews and coordinates interviews for the HR Director and Hiring Managers; composes and sends candidate correspondence and emails; coordinates weekly employment ads/postings with local newspapers, schools, military bases, and unemployment office.
• Onboarding: Facilitates new hire orientation and 60 day orientation. Ensures proper documentation received for i-9's, drug screening, fingerprinting, and branch tours. In advance of start date, as needed, order business cards, name plate/tag, cell phone, coordinate training schedule with department managers.
• Total Rewards: Serves as backup to HR Manager on payroll administration, compensation, and benefits matters.
• Training & Development: Coordinates and/or leads training sessions related to the assigned program or seminar.
• Employment Law: Partners with employees and management to communicate various human resource policies, procedures, laws, standards and other government regulations. May respond to employee relation issues such as employee complaints, harassment allegations and civil rights complaints.
• Employee Engagement & Retention: May implement employee climate surveys, conduct focus groups and action planning sessions; may conduct exit interviews and analyze/report on outputs.
• Employee Recognition: Monitor and distribute employee anniversary/birthday programs; partners with executive office in support of employee recognition programs; facilitates & assist with coordination of employee events (picnic, caroling, employee party)
• Reporting: Maintains employee databases, NMLS renewal, monthly notary renewal notices, analyzes data (turnover reports and makes recommendations to the management team for corrective action and continuous improvement and helps maintain company organizational charts.
• Social Media: Represents the HR Department via LinkedIn, Facebook, Instagram & Twitter in conjunction with FSB Marketing Department
• Technical skills: Coordinate, maintain and enhance human resource systems in conjunction with the user areas and information systems.
• Imaging: Maintains scanning, indexing & committing of all required HR documents. Filing of all employee documents into the personnel or medical file, create files for new hires.
• Terminated Employees: Schedule Exit interviews for terminating employees and forward all appropriate documents. Track the status of terminated employee checking accounts until accounts are closed. Notice to close accounts should be provided at exit interview, at 30 & 60 days and then account closed. Send email notifications to all employees of employee status change to all appropriate departments to delete terminated employees access to Bank Systems.
• Administrative: Makes photocopies, mails, scans and emails documents, and performs other clerical functions
• Other duties and special projects: as assigned

 Competencies

• Business Acumen
• Communication/Interpersonal Skills
• Consultation Skills
• Critical Thinking
• Ethical Practice
• Global & Cultural Awareness
• HR Expertise
• Relationship Management

Supervisory Responsibility

 This position has no supervision responsibilities.  

 Work Environment

 While performing the duties of this job, the employee regularly works in an office setting.

 Travel

 Local travel to various worksites may be required.

 Required Education and Experience

• Associates degree or equivalent education, training and experience.
• Minimum 4 years of experience in human resource generalist role.
• Solid understanding of employment-related policies, laws and regulations
• Experience in payroll systems (i.e. ADP); applicant tracking systems, and other applications.
• Requirements include previous experience with Human Resources (HR) in the areas of recruiting, interviewing, and administrative tasks including back-up for HR Manager in payroll and benefits.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Essential Job Functions: