CSC Customer Service Spec 1 at US Tech Solutions, Inc.

Duration: 06 months contract

Job Description:

· Competency checklists completed for both skill sets required at CR1 level:

· This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

· Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Responsibilities:

· Proficient in all phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.

· Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.

Experience:

· Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.

· Ability to read and write in the English language.

· Proficiency with the Microsoft Office Suite of software.

Skills:

· 3+ years of experience in customer service.

Education:

High school degree