CSR - Email Only, NO CALLS at TEKsystems

This role is urgently hiring and job applications close Thursday 09/26 and I’d like to have your resume + info sent out to the Hiring Manager asap! Resumes sent to rsison @ teksystems.com will be reviewed first and I will be scheduling interviews Wednesday 09/25 and Thursday 09/26 only.

Job Title: Email CSR

• Training is onsite for 2 weeks at 705 3rd St. Suite 360, Beloit, WI 53511 then goes fully remote (all equipment is provided)

Hours: 3p-11:30pm Tuesday-Saturday OR Sunday-Thursday

Start date: 10/21/2024

Job description:

• This position is responsible for providing a variety of services to online shoppers through application of knowledge of Rakuten’s services and products, while using patience, professionalism, and optimism with each member.
• Resolve problems by clarifying customers’ requests, questions, complaints, and frequently requiring analysis of situations to determine best use of resources.
• Maintain customer records by updating account information, as this role is 90% email customer service and 10% chat.
• Review support requests and clarify customer complaints, determine cause of problems, and update customer accounts and records according to customer issues.
• Select and explain the best solutions to solve problems, communicating with the team and others in the company to solve problems as needed.
• Expedite corrections or adjustments, following up to ensure resolutions, and recognizing, documenting, and alerting manager of trends.
• Recommend process improvements, coordinating with merchant affiliate networks, extending valued member bonuses in cases of Cash Back denials, and following up to ensure resolutions.

If interested in interviewing:

• Take typing test on the computer, the results need to be 50+ wpm, please continue to retake the typing test until you get this result (please do 1 minute, easy text): https://www.typingtest.com/
• Take photo of typing test results and attach it to an entirely new email with the subject “your name + Typing Test Results and Resume”

Thank you!

Additional Skills & Qualifications:

Must have:

- High School Diploma/GED (resume)

- 1-3 years of customer service experience including chat or email (resume)

- Knowledge of internet stores/shopping (IOI)

- Ability to navigate the internet (IOI)

- Knowledge of technical/keyboard short cuts (CTRL + C; CTRL + V) (IOI)

- 50 WPM (typing test)

Nice to Have:

- 55+ WPM

- Bank or Teller Experience

- Data entry experience

- Any retail experience

- Any experience working for internet based company

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.