CSR/Inside Sales - Star Heating & Cooling

Star Heating & Cooling is a family owned HVAC company, serving fellow Hoosiers since 1987. Our staff has repeatedly been trusted by homeowners and commercial builders for their expert knowledge, superior work ethic and unparalleled customer service. Our employees go above and beyond their peers, delivering an experience and results customers appreciate and can depend on. We invest in each employee at Star, offering rigorous and thorough training to become well-versed in all aspects of the job to grow and advance within your career.

Unlock Your Potential with Our Amazing Benefits!

• Comprehensive Training & Certification Reimbursement: We invest in your growth with company-paid training and certifications to help you excel in your career.
• Opportunities for Advancement: Your future is bright here! We offer clear pathways for professional growth and career development.
• Exceptional Medical Coverage: Enjoy peace of mind with medical insurance that covers 50% of costs for you and your dependents.
• Dental & Vision Coverage: Keep your smile bright and your vision clear with our inclusive dental and vision plans.
• Retirement Plan with Matching Contributions: Plan for your future with our retirement plan, featuring a generous match up to 3%.
• Company-Paid Life Insurance: Feel secure with a $30,000 life insurance policy provided at no cost to you.
• Supplemental Insurance Options: Enhance your coverage with additional policies, including short-term disability, for added security.
• Generous Paid Time Off: Start accruing 2 weeks of PTO from day one, usable after just 90 days, plus enjoy 6 paid holidays to recharge and relax.
• Employee Recognition Programs: We celebrate your achievements and milestones, whether it's for outstanding performance, years of service, or going above and beyond.
• Bonus Opportunities: Your success is our success! We offer regular bonus opportunities based on individual and team performance.
• Monthly Meetings with Prizes: Stay engaged and have some fun! Our monthly team meetings include raffles and prizes to show our appreciation for your contributions.
• End-of-Year Party: We cap off the year with a festive celebration to recognize our collective efforts and enjoy some downtime with the team.

Pay: $18.00-23.00/hr, depending on experience

Hours: Monday - Friday 8:00am - 5:00pm

Primary Job Function: Contact existing customers and neighbors for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for Home Solution Advisors. Assist Service department with customer retention to assist sales team in reporting and securing leads, educating clients on our products and services, scheduling sales appointments, and closing sales.

Required Qualifications:

• 2+ years' experience in customer service, administrative or sales roles
• Advanced customer service skill set
• Ability to multi-task within fast-paced work environment
• Strong organizational skills
• Intermediate to Advanced Computer skills
• Intermediate to Advanced Microsoft Word, Excel, Outlook skill set
• High school diploma or general education degree (GED)

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment