CSR: Medical office 100% remote - Veterans Sourcing Group
Woonsocket, RI 02895
About the Job
CSR: Medical office 100% remote
Candidates must be within CENTRAL / EASTERN TIME ZONES
SCHEDULE: 40 hr/week - Specific shifts may vary, but will fall between the hours of 8:00 AM to 8:00 PM Eastern. Shifts may include working on either Saturday or Sunday.
Pay rate: $21/hr W2
At least 1 year customer service experience. Previous call center experience and/or MEDICAL OFFICE EXPERIENCE PREFERRED. Previous experience/background in BEHAVIORAL HEALTH OR HEALTHCARE IS PREFERRED.
This is an inbound call center role. Key responsibilities will include handling inbound calls regarding scheduling requests for appointments with healthcare providers at *** HealthHub and/or MinuteClinic locations. May also include some outbound calls to clients to reschedule appointments.
• Determines purpose of call by actively listening and interacting with callers.
• Assesses client's needs; researches and articulately communicates information regarding pertinent Plan Sponsor services and resources.
• Recognizes crisis situations and evaluates for needed action to minimize risk and transfer appropriately for clinical assistance.
• Performs appropriate research in internal databases and online to identify potential providers and resources.
• Enters member information into the appropriate system to initiate the member record and documents comments and information thoroughly and professionally.
Team Member Support
• Actively works with other departments to meet member requests and needs.
• Assists team members with necessary activities to effectively respond to member inquiries about and requests for services.
• Communicates effectively with all internal stakeholders.
• Utilizes relevant databases to research and identify validated, appropriate member resources.
• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
Candidates must be within CENTRAL / EASTERN TIME ZONES
SCHEDULE: 40 hr/week - Specific shifts may vary, but will fall between the hours of 8:00 AM to 8:00 PM Eastern. Shifts may include working on either Saturday or Sunday.
Pay rate: $21/hr W2
At least 1 year customer service experience. Previous call center experience and/or MEDICAL OFFICE EXPERIENCE PREFERRED. Previous experience/background in BEHAVIORAL HEALTH OR HEALTHCARE IS PREFERRED.
This is an inbound call center role. Key responsibilities will include handling inbound calls regarding scheduling requests for appointments with healthcare providers at *** HealthHub and/or MinuteClinic locations. May also include some outbound calls to clients to reschedule appointments.
• Determines purpose of call by actively listening and interacting with callers.
• Assesses client's needs; researches and articulately communicates information regarding pertinent Plan Sponsor services and resources.
• Recognizes crisis situations and evaluates for needed action to minimize risk and transfer appropriately for clinical assistance.
• Performs appropriate research in internal databases and online to identify potential providers and resources.
• Enters member information into the appropriate system to initiate the member record and documents comments and information thoroughly and professionally.
Team Member Support
• Actively works with other departments to meet member requests and needs.
• Assists team members with necessary activities to effectively respond to member inquiries about and requests for services.
• Communicates effectively with all internal stakeholders.
• Utilizes relevant databases to research and identify validated, appropriate member resources.
• Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
• Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
Source : Veterans Sourcing Group
