CSR Warranty Coordinator - LED Connection

Position: CSR/Warranty Project Coordinator (Electrical)

Are you a detail-oriented professional with strong electrical expertise and a passion for resolving post-installation issues? Do you have experience managing warranty projects, ensuring all work is completed to the highest standards? LED Connection is looking for a driven Warranty Project Manager to oversee and manage electrical warranty claims for our customers. As a leader in the Lighting Industry, we pride ourselves on delivering quality service even after a project is complete, and we need someone who can ensure our customers receive top-notch support for warranty-related work.

Role Overview:

As the CSR/Warranty Project Coordinator, you will be responsible for managing all warranty claims and ensuring that post-installation electrical issues are addressed efficiently and professionally. You will coordinate repairs and replacements, manage communication with customers, and ensure that all work is performed within warranty terms and meets safety and quality standards. Your role will be critical in maintaining customer satisfaction and ensuring our reputation for reliability and excellence in the industry.

Key Performance Indicators:

• Maintain a 95%+ resolution rate on warranty claims within specified timelines
• Achieve best result for the customer with 5% of budgeted expectations
• Foster excellent customer satisfaction with quick and efficient resolution of warranty issues

Responsibilities:

• Manage and track all warranty claims from initiation to resolution, ensuring timely and accurate service
• Coordinate with internal teams and external electricians to diagnose and repair issues under warranty
• Oversee the replacement or repair of faulty products, ensuring compliance with warranty terms and electrical codes
• Work closely with customers to communicate repair schedules, technical issues, and solutions clearly and effectively
• Maintain detailed documentation of all warranty claims, including work performed, materials used, and costs incurred
• Review and approve estimates for warranty-related repairs, ensuring costs remain within warranty budgets
• Manage and oversee the Bill of Materials, change orders, and RFIs specific to warranty-related work
• Ensure that warranty work meets all relevant safety, quality, and electrical code standards
• Collaborate with vendors and suppliers to secure replacement parts or products as necessary
• Conduct post-repair evaluations to ensure customer satisfaction and verify the long-term functionality of repairs

Qualifications:

• Bachelor's degree or equivalent experience in the electrical industry
• 5+ years of project management experience, with a focus on warranty work or post-installation support
• Extensive knowledge of electrical systems and troubleshooting techniques
• Experience managing budgets and timelines for warranty projects

Skills:

• Proficiency in Microsoft Office Suite and electrical management software (e.g., AutoCAD, Bluebeam)
• Excellent problem-solving skills with an ability to resolve complex electrical issues
• Strong communication and interpersonal skills for customer interaction
• Organizational skills to manage multiple warranty claims simultaneously

If you're ready to bring your expertise to a company that values top-notch customer support and technical excellence, apply now to join the LED Connection team!

To Apply: Please copy and paste the following link into your browser and follow the application instructions: https://go.cultureindex.com/s/SspSFioUmp

This version emphasizes the focus on warranty work, ensuring quick and efficient resolution of customer issues post-installation.