CSR - Hynes Industries, Inc.

Summary:   Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales ...Qualification Requirements: 

 

                Education and/or Experience: 

College education (associate’s degree, Bachelors preferred) recommended but not required

2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries

Supply Chain Management, forecasting, stocking program experience preferred        

Strong written and verbal communication skills

Track record of over-achieving quota and excellent teamwork skills

 

MS Office & Mathematical Skills:  

Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel and Outlook, preferred

Experience using Excel preferred

Basic math and writing/grammatical skills and capabilities

 

                Reasoning Ability:     

Customer orientation and ability to adapt/respond to different types of characters

Flexible, patient, empathetic to customer issues and situations

Strong capability in reasoning and managing customer issues, and thinking through opportunities to upsell and cross-sell Hynes products and services that are the best fit for both the customer and Hynes