CSS Coordinator - Personnel Resources

We are immediately hiring for a CSS Coordinator at a local transportation company in Dothan, AL. In this role you will ensure each customer has an excellent move experience. In addition, to handling Customer Service duties they will assist with special projects as assigned. Pay will range between $12.50 - $12.75 to start with a Monday - Friday 8am - 5pm schedule. They also offer a full benefits package including medical/dental insurance, a 401k plan, and PTO!
Essential Functions and Duties:
• Makes customer service calls and emails after pack-out / delivery of customer’s household goods or unaccompanied baggage shipments
• Communicates with customer to alleviate any concerns or difficulties with move process
• Effectively communicates with claims department to ensure customer satisfaction
• Solicits surveys for good quality scores after customer’s shipments are packed / delivered
• Clearly and professionally communicates both verbally and in writing daily.
• Data Entry
• Download and use of daily reports

Knowledge & skills:
• Good Computer skills
• Excellent customer service skills and MS Office knowledge
• Excellent written and verbal communication skills
• High school diploma/GED
Personnel Resources is an Equal Opportunity Employer
#CL