CTA Outreach Case Manager - The Night Ministry

The Night Ministry is a Chicago based organization whose mission is to provide human connection, housing support, and health care to members of our community who are unhoused or experiencing poverty. We've successfully provided these lifesaving services for 45 plus years, everyday providing a lifeline to our most vulnerable neighbors. We serve everyone without concern for race, ethnicity, religion, sexual orientation, or gender identity. With an open heart, we compassionately accept each individual as they are and work alongside them to advocate for their immediate physical, emotional, and social needs while affirming our shared humanity.

As a member of The Night Ministry team, you can look forward to engaging and compelling work, building dynamic professional relationships with staff, volunteers, and our broad base of supporters. While also knowing you are making a meaningful impact on those who we serve.

As the CTA Outreach Case Manager you will work with the CTA outreach team and provide case management services to clients. Develop and maintain quality referral relationships with social service agencies. Provide follow-up for individuals referred by Outreach and Health Ministry staff. Assist program participants, many of whom are experiencing homelessness or are at risk of homelessness and are medically vulnerable, to achieve housing and health stability.

Responsibilities:

• Provide Case Management to CTA Outreach Program clients, offering on-site services and follow-up support.
• Develop and maintain relationships with referral resources covering key needs of OHM participants, including housing, health, mental health, spiritual care, and addiction services.
• Ensure accurate and timely data entry in external and internal databases, including EHR and ETO.
• Occasionally accompany Outreach staff on Street Medicine Outreach and the Health Outreach Bus, working varying shifts including evenings, days, and weekends.
• Collaborate closely with staff and volunteers, driving the Outreach Van as scheduled.
• Offer compassionate support and referrals, employing motivational interviewing and harm reduction methods to engage visitors in services.
• Demonstrate competency in trauma, LGBTQQIA, and street culture, working effectively with diverse populations.
• Attend required meetings and represent the program and agency to congregations and other groups.
• Participate in agency public relations and fundraising activities as assigned.
• Perform other assigned duties.

Qualifications:

• Bachelor's degree in social service or related field, or equivalent work experience required.
• Two or more years of outreach, health, or case management experience.
• Highly organized and detail-oriented with strong interpersonal skills and professional boundaries.
• Must possess a driver's license with a good record and access to a car, willing to travel locally.
• Ability to remain calm in emergencies, assess situations quickly, and respond according to Night Ministry policies.
• Comfortable working with diverse populations, including unhoused individuals, sex workers, youth, and LGBTQ+ communities.
• Familiarity with referral sources preferred.
• Spanish language proficiency encouraged.

Additional Information:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is regularly required to talk or listen.

Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but may vary at the different locations required in this job.

The Night Ministry is an Equal Opportunities Employer.