CUST SERV REP/COMM WIDE SCHEDULER - Westchester Medical Center

The Customer Service Rep/Community Wide Scheduler is responsible for coordinating and performing all scheduling & pre-registration of all Radiology modalities within the hospital.

RESPONSIBILITIES

• Describes nature and time requirements for requested appointments to patients and referring physicians
• Schedules appointments according to each modalities requirements/restrictions.
• Pre-registers patients at the time of scheduling. Enters and verifies all patient demographics, insurance, guarantor, ordering physician and reason for examination. Codes all procedures using ICD-10 for proper billing.
• Enters orders accurately and ensures proper paperwork is provided to the patient.
• Verifies patient’s identity using two forms of ID in accordance with HIPPA.
• Maintains orders from physician’s offices to keep current and organized.
• Logs daily refrigerator temperature for contrast solutions.
• Attends all Radiology departmental meetings unless excused.
• Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

EXPERIENCE

• A minimum of one year of experience in a customer service setting Competency in computer and general office skills.

EDUCATION

• High school graduate or equivalent required

LICENSES/CERTIFICATIONS

• N/A

OTHER

• If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

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