Customer Account Coordinator - The Resource

Customer Service Representative – Drinkware Company

Location: Winston-Salem, NC
Industry: Custom Drinkware for Souvenir and Promotional Products

Join our client, a leading custom drinkware company in Winston-Salem, NC, specializing in creating unique promotional products for the souvenir industry since 1990. With a reputation built on excellence, innovation, and customer satisfaction, we are seeking a Customer Service Representative to deliver high-quality service to our valued clients.
Job Overview
As a Customer Service Representative, you will engage with customers to provide product information, handle inquiries, resolve complaints, and manage the end-to-end order process. Your role is pivotal in maintaining strong customer relationships and supporting our internal teams to meet client needs.
Key Responsibilities

• Respond to customer inquiries via email or phone regarding products, services, and order statuses.
• Provide pricing information, check inventory availability, and manage pre-order tasks like proofs or samples.
• Enter orders into our system after receiving customer approval.
• Handle follow-ups on order changes, status updates, or troubleshooting issues with internal departments.
• Process and resolve customer complaints, ensuring timely and satisfactory responses.

General Responsibilities

• Collaborate with various internal departments (production, shipping, billing) to ensure smooth order fulfillment.
• Recommend process improvements to enhance product quality, shipping, and customer service.
• Participate in ad hoc projects as directed by management.

Qualifications

• Strong attention to detail and commitment to excellence.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Proficiency in Microsoft Office programs and QuickBooks.
• Ability to work independently and collaboratively as part of a team.
• Experience handling customer service tasks in a fast-paced environment is a plus.
• Bilingual skills are a bonus but not required.

Why Join Us?

• Be part of a team that values innovation and customer satisfaction.
• Opportunity to grow and develop within a company that has been a leader in the custom drinkware industry for over 30 years.
• Engage in meaningful work that bridges the gap between customers and internal teams, ensuring a seamless order process.

Submit your application or resume online to be considered.