Customer Account Manager - Manufacturing - TT Electronics plc
Olathe, KS 66062
About the Job
COME JOIN OUR JOURNEY!
When you join TT, you join our global community of visionaries, creators, and achievers dedicated to solving technology challenges for a sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.
Role Overview and Responsibilities:The Customer Account Manager is responsible for fostering strategic relationships with our customers and collaborating with the team to ensure the customer receives a best in class experience. We expect the Customer Account Manager to be a high-energy team leader with a drive to make TT Electronics successful in the performance of our contracts.
This role requires a professional who is collaborative, demanding, dynamic, flexible, personable, professional and trusted. The Customer Account Manager is responsible for rapid, consistent, and efficient management through initiating, planning, executing, monitoring/controlling and closing of projects for our customers.
The right candidate will:
- Be a highly organized self-starter that thrives in a growing and changing team environment.
- Understand the big picture while diving into the details at the same time.
- Respond with a strong sense of urgency to customer and production needs.
- Be a professional who is collaborative, demanding, dynamic, flexible, personable, professional and trusted.
- Commitment to work with a hands-on approach in a team atmosphere is required.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite required.
- Essential Functions (Not Exhaustive)
- Act as the customer advocate internally and communicate the voice of the customer directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
- Management of customer expectations through initiating, planning, monitoring/controlling all aspects of our contractual obligations.
- Proactively monitors risks, opportunities, and performance to ensure project is achieving all business objectives and coordinates development of recovery plans in areas of deficient performance.
- Management of contracts and associated obligations.
- Plan and lead customer on-site visits to meet company policies and regulations.
- Manages booking and revenue forecasts in line with SIOP and Pipeline reviews.
- Negotiation of contracts and contract changes.
- Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
- Collaborate with all functions of the business to support addressing customer requests/needs.
- Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
- Report on the performance of projects/accounts as required to internal and external stakeholders.
- Other duties as required and/or assigned.
Key Measures
- Voice of the Customer (VoC) scores
- Customer scorecard accuracy with timely feedback on corrections
- Timely and accurate inputs to the SIOP demand process.
Experience & Education
- Bachelors’ degree in a related field (business, finance, etc.) strongly preferred.
- At least three years’ experience in Account Management or similar roles is strongly preferred.
- Experience in Aerospace and Defense manufacturing is strongly preferred
- Experience with Epicor is strongly preferred.
- Experience with Microsoft BI is a plus
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.
Solving Technology Challenges for a Sustainable World
We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.
#WeAreTT #BeMeAtTT #Hiring
:
