Customer Account Specialist (Customer Service) - Pinnacle Group
Richmond, VA
About the Job
Position: Customer Account Specialist (Customer Service)
Location: Richmond, VA
12 Months contract
Note: no vacation will be taken within the first 90 days due to training schedule
Project Overview:
Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. The client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of the Client Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
Top 3 Required Skills
Nice to Have Skills:
Pay Range: $17 - $19.50 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Location: Richmond, VA
12 Months contract
Note: no vacation will be taken within the first 90 days due to training schedule
Project Overview:
Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers. The client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of the Client Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
- Minimum 2+ years of experience in an inbound call center environment
- It would be a plus to also have experience with utilities
Top 3 Required Skills
- Must have customer-facing experience (in person or phone): 2 years or more
- Must have strong computer skills (Microsoft office, video conferencing, etc.)
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer’s experience is the focus.
Nice to Have Skills:
- Bi-lingual is wonderful, but not required.
Pay Range: $17 - $19.50 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Source : Pinnacle Group