Customer Advocacy Project Manager - eTeam Inc.
Rolling Meadows, IL 60008
About the Job
Job Title: Customer Advocacy Project Manager
Location: 100% Remote
Duration: 12 Months'
Targeted Years of Experience: 5 years
JOB DUTIES:
- 60% on project management: Setting up projects, facilitating meetings, managing tasks and timelines in partnership - with our agencies, routing files for approvals, communicating on project status
- 20% on operations and analytics: Refining processes, content audits, Google site refreshes, and building reports
- 10% program management: Connecting our business and marketing priorities with program strategy building business cases and creative briefs.
- 10% on administrative tasks: Team meetings, required training, learning and development
MUST HAVE SKILLS (Most Important):
1. Experience working in Customer Advocacy, Customer Reference or similar Customer programs (3-5 yrs)
2. Creative production experience (5 yrs)
3. A solid understanding of marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindset
4. Excellent communication and relationship-building skills with the ability
5. Ability to manage multiple projects and stakeholders in a large, matrixed organization
6. Proficiency in complex project management tools (Workfront) and Google Suite
DESIRED SKILLS:
1. Experience managing the creative development of customer success stories/case studies
2. Experience building creative briefs
3. Experience in an external or in-house agency working with creative groups
4. Professional writing or design experience
EDUCATION/CERTIFICATIONS:
Please indicate whether education and/or certifications are required or desired.
Location: 100% Remote
Duration: 12 Months'
Targeted Years of Experience: 5 years
JOB DUTIES:
- This role will be supporting the Customer Advocacy team which is responsible for recruiting and vetting of happy customers into the program and the production and promotion of customer success stories for the Client Business Group.
- The project manager will help us activate stories internally and evangelize externally ensuring adherence to timelines, budget, and high-quality creative standards.
- The role requires building trust and consensus with our partners across Marketing, Sales, Legal, and Product and with our customers and ensuring timely delivery of multiple creative assets.
- 60% on project management: Setting up projects, facilitating meetings, managing tasks and timelines in partnership - with our agencies, routing files for approvals, communicating on project status
- 20% on operations and analytics: Refining processes, content audits, Google site refreshes, and building reports
- 10% program management: Connecting our business and marketing priorities with program strategy building business cases and creative briefs.
- 10% on administrative tasks: Team meetings, required training, learning and development
MUST HAVE SKILLS (Most Important):
1. Experience working in Customer Advocacy, Customer Reference or similar Customer programs (3-5 yrs)
2. Creative production experience (5 yrs)
3. A solid understanding of marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindset
4. Excellent communication and relationship-building skills with the ability
5. Ability to manage multiple projects and stakeholders in a large, matrixed organization
6. Proficiency in complex project management tools (Workfront) and Google Suite
DESIRED SKILLS:
1. Experience managing the creative development of customer success stories/case studies
2. Experience building creative briefs
3. Experience in an external or in-house agency working with creative groups
4. Professional writing or design experience
EDUCATION/CERTIFICATIONS:
Please indicate whether education and/or certifications are required or desired.
Source : eTeam Inc.