Customer Analyst at Atrium

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a renowned consumer goods company, celebrated for its diverse range of food products. This esteemed organization is seeking an exceptional Customer Analyst to enhance their order management experience.

Salary/Hourly Rate:

$21 – $23/hr

Position Overview:

Our client is seeking a highly skilled Customer Analyst to enhance the cost efficiency of customer shipments and optimize the overall shipping and quality experience for clients. This role involves primary responsibility for stakeholder communication and collaboration with cross-functional logistics teams. The ideal Customer Analyst candidate will possess experience in SAP order management and Available-to-Promise (ATP) processes.

Responsibilities of the Customer Analyst:

• Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers, and Customers) until the orders are delivered to the customers
• Maximize on-time shipping, delivery, and fill rates
• Process orders using SAP Order Management
• Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve
• Minimize OS&Ds and customer claims for non-compliance
• Meet with key customers to review performance and address issues
• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners
• Create reports and analysis to support customer service and logistics
• Support EDI interfaces with customers
• Utilize Excel, SAP, and proprietary systems to track shipments through warehouses and carriers
• Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers
• Manage returns, credit, and claims processes
• Initiate and support continuous process improvement
• Analyze and propose improvements to overall cost-to-serve for key accounts

Qualifications for the Customer Analyst:

• SAP and ATP Required
• 3 + years in Customer experience
• Solid understanding of transportation, warehouse and supply chain best practices
• VMI and EDI experience is a plus
• Some travel might be required

Education Requirements:

• Bachelor’s degree is preferred

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)