Customer Care Advisor - AdNet AccountNet, Inc.

About Us: 

AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high quality staffing and executive search services.

Customer Care Energy Advisor

This position is remote, but the candidate must live in or near Tulsa, OK! Work hours are Monday through Friday from 10am to 7pm.

The position begins as a temp to perm position for the right candidate. Candidates should be willing to make at least a 3-year commitment to the project.  

Job Description:

To support our growth, we are seeking candidates with a strong interest in energy efficiency. These positions involve working closely with utility energy efficiency programs and energy efficient technologies associated with commercial and residential building systems.

What you will be doing:

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed.

• Review project application forms and submittals by customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program policies and procedures

• Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs Review technical specifications, engineering calculations and cost estimates for energy efficiency projects

• Interface with customers and contractors participating in utility sponsored programs

• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database

• Process paperwork for program incentive payments per established policies and procedures.

• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate

• Conduct lighting and other energy using equipment surveys to verify installation and operation of energy efficiency equipment

• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team

What we need you to have (minimum qualifications):

• High School Diploma

• 2+ years of professional work experience

What we would like you to have:

• Bachelor's Degree strongly preferred

• 2+ years of experience in the trades (lighting and HVAC) strongly preferred

• Electrical or HVAC contracting

• Experience performing energy audits and energy savings calculations Lighting retrofit designs and assessment and installation HVAC System assessment, operations and maintenance. Interacting with business owners, representatives, and other key stakeholders

• Knowledge of energy efficient technologies and practices related to lighting, motors, HVAC systems, commercial or residential building energy technologies or experience in the building trades is a plus.

• Prior experience or a strong interest in energy efficiency is a plus!

Professional Skills:

• Ability to work with all levels of internal staff, as well as outside clients and vendors

• Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions

• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

• Ability to be flexible to handle multiple priorities

• Outstanding analytical, writing and communication skills

• Excellent interpersonal skills and customer relationship management skills

• Ability to prioritize, multitask, and ability to work in a fast-paced environment

• The ideal candidate should be quick learner with a strong sense of autonomy and good multitasking skills.

• The candidate will handle multiple tasks including taking calls and call tracking, mailbox handling, and application review. They will also be trained to provide assistance for other programs performing the similar tasks.

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

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