Customer Care Agent - eCommerce - Crowd Cow

About Crowd Cow:

How many times in your career do you have the opportunity to help scale a high-growth startup and transform the food system? As the massive, $200 billion categories of meat and seafood move online, Crowd Cow is on the forefront, building the leading brand offering convenience, assortment, and transparency from farm to table.

Crowd Cow is a mission-driven, Series B funded startup founded in 2015 and featured in leading publications including the New York Times, the TODAY Show, Food & Wine, Forbes, the Guardian, and more.

Join us! Together, with other talented, motivated, and ambitious coworkers we will build a transformative, scalable, and enduring company that will make a positive impact on the food system.

We're looking for a passionate and knowledgeable individual to join our team as an In-House Customer Care Agent and Steak Sommelier!

This unique role combines exceptional customer service skills with a love of all things steak. You'll be the first point of contact for our customers, ensuring a smooth and enjoyable experience while also providing expert advice on selecting the perfect products for their needs.

You are A…

• Customer Care Champion: Deliver exceptional service through email, SMS, and social channels. Answer questions, troubleshoot issues, and go the extra mile to ensure customer satisfaction.
• Steak Lover and/or Meat Sommelier: Leverage your knowledge of steak cuts, aging processes, and cooking methods to guide customers towards the perfect selection for their preferences (and budget!).
• Team Leader: Inspire and mentor a team of customer care associates, fostering a positive and collaborative work environment.
• Operational Efficiency Expert: Analyze data, identify areas for improvement, and implement solutions to streamline processes for both customer care and steak recommendations.
• Cross-Functional Collaborator: Work with other departments to gain deeper product knowledge and support with receiving inventory, quality assurance, and administrative tasks

• Performance Mastermind: Conduct quality evaluations, manage CSAT scores, and provide regular feedback to empower your team to consistently exceed expectations.
• Escalation Expert: Step in and resolve complex customer issues, ensuring smooth resolution and maintaining positive relationships.
• Efficiency Champion: Analyze data, identify improvement opportunities, and implement innovative solutions to streamline processes and enhance team effectiveness.

You'll Thrive If You:

• Have 1-2 years of management experience in a fast-paced customer service environment.
• Have eCommerce customer care experience
• Possess excellent communication and interpersonal skills, with a positive and proactive attitude.
• Are Tech Savvy: Experience with Zendesk, and team metrics reporting required and Looker experience is a plus.
• Enjoy coaching and developing others to reach their full potential.
• Have meticulous attention to detail and can thrive in a dynamic fast paced environment.
• Are passionate about customer service and have a strong understanding of best practices.
• Passionate about food and where your food comes from
• Bonus Points: Have a deep knowledge of steak cuts, aging, and cooking methods (but training can be provided!). 

Starting Wage: $21.00 - $25.00 per hour DOE , with potential for higher pay based on experience, Zendesk expertise, and meat knowledge.

Schedule: 

Hours: 7am-3:30pm Saturday-Wednesday

Hybrid position with a mix of in-office (Dunmore) and remote work from home (Saturday only).

Ready to join our team? We can't wait to hear from you!

Please provide a short cover letter detailing why you are passionate about Customer Care and any specific knowledge you have about steak, steak cuts, butchering, etc.  Even if you are just passionate about great steaks, we'd still love to hear from you.

Crowd Cow Offers a generous medical benefits and PTO package to all full time employees.  

Candidates must be eligible to legally work in the United States and visa sponsorship is not provided.