Customer Care Agent - My Alaram Center
Tulsa, OK 74137
About the Job
Requirements:
Must be at least 18 years of age
High School diploma or equivalent 2 to 3 years related experience
Ability to sit while using computer and phone equipment for extended periods of time
Deliver world-class customer service and build customer satisfaction and loyalty
Strive for one-call resolution of customer issues
Ability to type a minimum of 30 words per minute efficiently and accurately
Proficiency to work simultaneously with multiple computer applications and databases
Demonstrate outstanding verbal and written communication skills
Must be a good listener with empathetic skills
Must be willing to make outbound and take inbound calls
Ability to multi task
Excellent computer and Microsoft office product skills
Attention to detail and organized with excellent follow up skills
Ability to think on your feet and provide creative solutions
Must maintain excellent attendance record
Must be open to feedback and professional coaching
Pre-employment testing is required
Must pass background and drug screen process
Bilingual in English/Spanish a plus
THE BENEFITS OF JOINING OUR TEAM
Did you know we were named a “Best Places to Work” in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members’ lives better. Our comprehensive benefit program includes but is not limited to:
Health coverage for you and your family through medical, dental and vision plans
A generous paid time off program starting at three weeks and increasing with your tenure
A 401-K plan where the company matches dollar for dollar on a generous % you contribute
Financial protection through disability, life and accidental death and dismemberment insurance
Tax advantages through flexible spending accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.
When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!
