Customer Care Claims Specialist - DCR Systems, LLC

Job description

Overview:

The Collision Center is a dealer-based collision center located in Rockland, MA. We are growing and looking to hire a Customer Care Claims Specialist to join our team. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees having extensive training and knowledge. Ideal candidate must be able to work in a team environment and be punctual. At The Collision Center, we invest in you and your future with us by focusing on your career growth. This is a full time, Monday-Friday, year-round position with paid vacation, holidays, benefits, and ongoing training, and all tools will be provided. Must have customer service skills, computer skills, and a desire to learn. Previous experience working in automotive and/or insurance industry is required.

The Collision Center is seeking a full-time Customer Care Claims Specialist who exhibits:

• Positive Attitude
• Great Teamwork
• Flexibility
• Willingness to Grow
• Willingness to help team members
• Punctuality

We are seeking a detail-oriented Customer Care Claims Specialist to join our team. The ideal candidate will be responsible for office operations and ensuring efficiency in daily activities.

Job Type: Full-time

Pay: $22-$25

BENEFITS OF JOINING The Collision Center

• Benefits – Eligible for medical, dental and vision after 90 Days
• 401K Company Match
• No Weekends! – Monday-Friday 7:30am-4:30pm or 8am-5pm
• Paid Weekly
• Tools are provided for you
• Paid Vacation & Holidays
• Career growth opportunities – We promote from within!
• Paid Skilled Trainings and Certifications

Requirements

• 2+ years of prior experience in a Customer Facing role
• Required to have +2 years of automotive and/or insurance experience
• Required to know the ins and outs of insurers and the claims process
• Must currently have a valid driver’s license (Required)
• Must be located in the United States
• Must relocate to the Rockland, MA area prior to starting work (Required)
• High School or Equivalent (Preferred)

Duties/Abilities/Skills/Knowledge:

(This includes the below but is not all encompassing or limited to the below)

• Verbal and Written Communication Skill-Set
• Manage front desk activities, including greeting customers and answering phone calls
• Work in a team-environment to provide support and interact with team members and managers as needed
• Ability to multi-task and prioritize competing tasks that are ever changing in a fast-paced environment
• Ability to be crossed train in multiple areas that could include administration tasks or parts tasks
• Execute the validations checklists and standards we have in place for each vehicle
• Learn about the DCR patented production process of how we move our cars through the line
• Ability to provide excellent customer service for customers
• Be familiar with computer applications to execute tasks within our systems
• Ability to read and understand instructions
• As this is not a comprehensive list of all job duties, other job functions will be needed as required

This position offers the opportunity to work in a dynamic office environment where your organizational skills will be valued. If you are a proactive individual with a passion for administrative tasks, we encourage you to apply.

Position Criteria

• Problem Solver – Being innovative to work out issues/tasks in unconventional ways
• Adaptable – Able to be flexible when challenges or other tasks present themselves that require frequent shifts in direction
• Autonomous – Independent, working with little direction to produce results
• Goal Oriented – Works diligently to ensure tasks are completed and tackles challenges
• Detailed Oriented – Not focusing on the bigger picture of work, but the step-by-step details of the process
• Team Player
• Time Management
• Punctual