Customer Care Coordinator - Visium Resources, Inc.
Orlando, FL
About the Job
Introduction
Visium Resources has been asked to identify qualified candidates for this Customer Care Coordinator position. This position is a contract opportunity, which is expected to be on-site in Orlando, FL for a duration of 3 months, probably significantly longer.
Summary
The Customer Care Coordinator will be responsible for providing best in class customer service to our customers within the avionics and AGS departments. The emphasis of the position is to promptly and accurately respond to customer inquiries within the expectations of the customer. It is imperative that customer specific pricing, contracts and requirements be as approved by the company. Maintains knowledge of customer and Thales agreements and acts on that information as appropriate. Acts as a point of contact between assigned customers and company.
Identifies possible upselling and sales opportunities to action or forward to regional sales managers. Ensures overall customer satisfaction and escalates required customer issues to Manager and through Account Management channels as appropriate.
Qualified candidates would have the following:
- Extraordinary customer service skills:
- Communication - email and verbal (english)
- Outlook
- SAP ERG - will train
- Motivated/bring new ideas
- Excel is a plus - basics
- Onsite - no work from home
- Minimum of 4 years of direct Customer Service related experience, preferably within Aerospace, Electronics and or sales background helpful.
- Minimum of 3 years of program coordination experience.
- Proficient in SAP, Microsoft Excel, Word, PowerPoint, Outlook. (will train)
- Strong oral and written communications skills to include telephone skills.
- Must be able to work independently and as part of a team.
- Must be able to maintain business confidentiality.
- Positive attitude and ability to deal with satisfied and dissatisfied customers.
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Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.
Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
