Customer Care Coordinator- Philadelphia, PA at Lifeway Mobility Holdings LLC
Philadelphia, PA 19102
About the Job
Position Title: Customer Care Coordinator- Philadelphia, PA
Location: Philadelphia, PA, USA
Req. ID: Req #45
At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love.
We are more than just a company – we are a community driven by our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good. These principles guide everything we do, from the products we offer to the way we interact with our customers and each other.
Joining our team means becoming part of a highly engaged workforce where you will have access to training opportunities, growth potential, and a comprehensive benefits plan. Whether you're starting your career or looking to take the next step, Lifeway Mobility offers a supportive environment where you can thrive and make a difference.
Essential functions:
- Lead Outreach: Initiate outbound calls, emails, and other communication methods to engage with potential customers.
- Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
- Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
- Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
- Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
- Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
- Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.
Required Education, Experience, and Skills:
- At least two years proven experience in a similar role, preferably in a sales or business development environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Goal-oriented mindset with a focus on achieving and exceeding targets.
- High school diploma
- Ability to juggle phone calls and computer tasks.
Physical Requirements and Working Conditions:
Working conditions are normal for an office environment. Must be able to operate computer for most of workday with appropriate rest periods.
At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer
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