Customer Care Coordinator - Belcan

Job Title: Customer Care Coordinator
Location: Redwood City, CA
Zip Code: 94065
Start Date: Right Away
Job Type: Contract - 12 months
Pay Rate: Up to $26.00/hr
Keywords: #CustomerCareCoordinator #PharmaceuticalJobs

JOB RESPONSIBILITIES:
* Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
* Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
* Coordinate/dispatch communications and information to field service and daily work order transfers.

REQUIRED QUALIFICATIONS:
* Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
* At least 1-2 years of customer service or related experience.
* Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
* Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
* Prior experience in heavy Call Center.
* Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.


If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans