Customer Care Manager - The Dog Stop Marietta (TDS-0084)

Location: Marietta, GA

Job Type: Full-Time/Part-Time/Contract

Company: The Dog Stop

About Us:

The Dog Stop is a premier dog care facility dedicated to providing exceptional care and services for our furry friends. Our state-of-the-art locations offer boarding, grooming, daycare, and retail services to ensure dogs and their owners receive the best experience possible. We are passionate about creating a welcoming environment where pets are happy and healthy.

Primary Objective:

The main responsibility of the Customer Care Manager (CCM) is to increase the number of dogs enrolled in daycare, booked for boarding and regular grooming services.

Key Responsibilities:

- Gain a thorough understanding of all services provided at The Dog Stop.

- Clearly articulate and communicate the advantages of our services to potential clients.

- Promote and sell dog care services and memberships to new clients.

- Develop and execute effective social media strategies for the location(s).

- Manage and optimize marketing and advertising budgets to ensure effective outreach.

- Design, implement, and monitor guerrilla marketing campaigns.

- Coordinate the referral program to drive new client acquisitions.

- Convert leads into in-person interview at the location(s).

- Turn successful interview interactions into membership sales or service bookings.

- Conduct store tour to introduce prospective pet parents to all of our services during interview

- Serve as the point of contact between potential clients and the location(s), managing ongoing communication.

- Meet and exceed agreed-upon sales targets and timelines.

- Evaluate market trends and opportunities, track sales progress, and provide regular status updates.

Requirements:

- Proven experience in sales, with a successful track record.

- Strong motivation and goal-oriented mindset, with a demonstrated ability to meet targets.

- Excellent sales, communication, and negotiation skills.

- Strong organizational, prioritization, and time management abilities.

- Ability to build relationships and willingness to accept feedback.

What We Offer:

• Opportunities for growth and development within the company.
• A vibrant and inclusive company culture.
• The chance to work with dogs and represent a leading brand in the pet care industry.
• Role includes chance to earn additional commission. 

If you are passionate about dogs and marketing and enjoy working in the field to build connections, we want to hear from you!

The Dog Stop is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.