Customer Care Representative - Qodoro Global LLC

JOB DESCRIPTION:

Title: Customer Care Representative

Client: EverSource
Job ID: EVSRCJP00000673
Duration: 12 Months+

Location: Berlin, CT (Hybrid 2 days onsite per week - Tue & Wed in office)

Interaction with team: MS Teams team chat, phone calls, in office interaction

Work environment: Basic office setting when onsite- When remote MUST have a quiet and dedicated space.

Any Travel Required: No

Daily Schedule: 8:00 AM - 4:30 PM No flex

Reason/motivation for request: Work overload

Potential for conversion to perm position or extension: Potential, yet TBD

Summary: Supports program implementation through direct interaction with customers interested in energy efficiency services. Performs administrative tasks directly related to the daily implementation and support of residential and commercial and industrial energy efficiency programs. Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential and/or commercial/industrial customers, as needed. May also aid in reporting and rebate processing for energy efficiency programs. Individual may also provide administrative support to other areas of Energy Efficiency.

Education & Experience Required:

• Associate degree in business, marketing or the equivalent work experience.
• Five (5) to six (6) years related experience required.

Technical Skills (Required):

• Strong written and oral communication skills are critical to effectively fulfil the role of this position.
• Typing
• Word and Excel
• Ability to review general technical and detailed program information and communicate to customers and third-party contractors.

Typical task breakdown:

• Call center- incoming calls, return VM
• Lead processing/ Application processing
• Reporting and rebate processing

Soft Skills (Required):

• Team player
• Self-started
• Multitasking
• Flexibility