Customer Care Representative - Nilfisk, Inc.

MAJOR FUNCTION Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer complaints and provides resolution, brings manager's attention when necessary to ensure that proper and satisfactory service is delivered. ESSENTIAL DUTIES AND RESPONSIBILITIES Answering inbound phone calls in a professional and helpful manner. Making outbound phone calls in response to any inquires, questions, or other follow up. Confirms account number, part number & descriptions. Communication to customer on availability, open orders, and ship dates Confirms pricing & availability. Answer customer service inquiries, phones or emails as assigned and meets statistical expectations as set by supervisor (refer to grid). Supports administrative duties on sending and receiving supplier purchase orders. Ability to multi-task issuing credits and rebills according to policy and procedure. Prioritize projects/responsibilities and other duties as assigned. MINIMUM REQUIREMENTS EDUCATION: High School diploma or equivalency EXPERIENCE: Entry levels to experienced; Desire a minimum of 2 yearsinbound/outboundcallexperience in a customer service or manufacturing environment KNOWLEDGE & PERSONAL ATTRIBUTES: High level of attention to detail Previous experience as customer service rep, receptionist, call center agent, data entry clerk, or other similar role Ability to plan, organize, and manage multiple tasks Ability to analyze problems and solve work related issues Job involves working in front of computer screen Solid attendance and reliable Accountable, quality driven High level of professionalism and solutions based decisions Team oriented with a solution mentality COMPUTER SKILLS: Familiar with MS Word, Excel, Outlook (Microsoft Suite) Let's create a cleaner future together Clean is changing.Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change? We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants. Nilfisk, Inc., is an Affirmative Action/Equal Employment Opportunity Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity Let's create a cleaner future together Clean is changing.Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change? Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Va ation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants. EEO is the Law Nilfisk, Inc. is an Equal Opportunity and Affirmative Action employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about our status as an Equal Employment Opportunity/Affirmative Action employer by viewing the federalKNOW YOUR RIGHTSEEO poster. Talent Acquisition Process Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website. Equal opportunity It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.