Customer Care Representative CS024 - Narrabay

Title and Number of Position:	Customer Care Representative CS024
Application Period:	9/17/2024 – 9/24/2024
Salary Range:	Grade U5/ $25.93- $32.93, starting salary: $25.93
Division – Section – Unit:	Finance – Customer Service
Shift and Days:	8:30 AM – 4:00 PM
Location:	Providence
Restrictions:	Leave to Protect until 12/16/2024
Position Covered by Bargaining Unit:	Yes
Name of Bargaining Unit:	Laborers’ International Local 1033

DUTIES/RESPONSIBILITIES:
Responsible for responding to questions and concerns from customers regarding accounts and providing related support.   Answers general customer questions and concerns regarding account status, billings, payments, and other account questions. Prepares forms, documents, and other statements required for account openings and closings.  Calculates adjustments, changes, and bills for customer accounts based on operational procedures.  Performs data entry in the updating and maintaining of customer accounts and statements.  Follows up on delinquent and outstanding accounts and prepares documentation and basic reports.  Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data.   May also be assigned on a rotating basis the following duties:  receptionist duties, opening, sorting, and distributing incoming mail and prepares outgoing mail and postage.  Maintaining a variety of spreadsheets and logs and tracks statistics. Performs other duties of a similar nature or level.                    KNOWLEDGE AND SKILLS:  Knowledge of basic office principles, basic mathematical principles & basic customer service principles.  Skill in performing basic office duties, basic mathematical calculations, providing basic customer service, operating a computer and applicable software applications, Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information.
EDUCATION/EXPERIENCE/SPECIAL REQUIREMENTS:
EDUCATION/EXPERIENCE: High school diploma, or G.E.D.; Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
AMERICANS WITH DISABILITIES ACT (ADA) PROVISIONS:
REASONABLE ACCOMODATION: If an applicant is unable to perform any essential job functions because of their disability but can achieve the required results by means of a REASONABLE ACCOMODATION, then the individual shall not be considered unqualified for the position.
MEDICAL INFORMATION: Successful completion of a pre-placement physical examination and drug screen will be required after a conditional offer of employment has been made.
TO APPLY:
Apply within the application period as shown on notice. This Agency does not assume responsibility for applications sent through the mail. NOTE: The Narragansett Bay Commission union contracts allow a 3-day grace period for its members only.
APPLY ONLINE OR SEND RESUMES TO: resumes@narrabay.com (resumes must be in Word or PDF format), deliver to One Service Road, Providence, RI 02905 attention Human Resources, or Fax to 401-461-2242.

THE NARRAGANSETT BAY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER
 

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